Network Engineer, Infrastructure Services

Apple; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Apple’s Information Systems and Technology (IS&T) organization is seeking a network operations professional to support the Data Center network and global enterprise infrastructure. The role focuses on maintaining current networks, coordinating with internal and external teams, and delivering reliable, scalable services for billions of devices and services.

Ideal candidates bring B.Sc. level education, 2–4 years of hands-on network troubleshooting, and strong customer-service skills, with

Qualifications

• 2-4 years of experience in network troubleshooting
• Demonstrated excellence in interpersonal communication and customer service skills
• Understanding of BGP, overlay technologies and security policy handling
• Experience evaluating and managing outages to business critical infrastructure
• B.Sc. degree or equivalent experience
• Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience

Responsibilities

• Maintain and upgrade existing networks to current standards and sustain operations
• Drive operational excellence and contribute to technical and procedural documentation
• Collaborate with internal and external partner teams to troubleshoot and coordinate issues
• Provide operational support for Apple’s Data Center network to address diverse business challenges
• Develop and maintain clear documentation and procedures related to network operations

Skills

Network troubleshooting

Interpersonal communication

Outage management

Vendor coordination

Customer service

Education

B.Sc. degree or equivalent experience

Tools

Cisco CCNA/CCNP

Juniper JNCIA/JNCIP

Linux

Ansible/Salt/Chef (automation)

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.
IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Global Network Services keeps Apple’s world-class Data Center network running smoothly and efficiently. We are a global team of engineers who operate the diverse technology, protocol and vendor stack that interconnects all facets of Apple’s network at a scale that is second to none. We are looking for an enthusiastic and passionate person to join a dynamic and exciting team within Apple’s Global Network Services. You will be skilled in cross-organizational collaboration, liaising with internal teams and external service providers to operate and maintain the network infrastructure. You will need to develop and maintain clear documentation and procedures associated with operations. This position provides the opportunity to operate a cutting-edge, worldwide, multi-vendor network.

In this fast paced role, you will provide operational support for Apple’s Data Center network to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide technical support to various businesses within Apple.

This position requires a collaborative teammate who will enjoy working with others around the globe. Your responsibilities will include maintaining and upgrading existing networks to current standards, and sustaining operations, as well as contributing to technical and procedural documentation. In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team.

Minimum Qualifications

• 2-4 years of experience in network troubleshooting
• Demonstrated excellence in interpersonal communication and customer service skills
• Understanding of BGP, overlay technologies and security policy handling
• Experience evaluating and managing outages to business critical infrastructure
• B.Sc. degree or equivalent experience
• Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent experience

Preferred Qualifications

• Experience with Cisco, Arista, Juniper or other vendors
• Strong understanding of IPv4 and IPv6
• Ability to coordinate and troubleshoot with internal and external partner teams
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Proficiency with Linux or other versions of UNIX
• Knowledge of configuration management and automation technologies such as Ansible, Salt, Chef and Python, Go, etc
• Experience working in large scale environments and with ITIL incident and problem management