Network Engineer III

Inside Higher Ed; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A reputable educational institution in Jacksonville, Florida, is looking for a networking professional to maintain and troubleshoot network systems. The ideal candidate will have extensive knowledge of networking technology and excellent communication skills, providing vital support within a fast-paced academic environment. This role involves both technical tasks and collaboration with diverse backgrounds.

Qualifications

• Excellent verbal and written communication skills.
• Must be a self-starter, driven, and able to manage multiple deadlines.
• Proficient knowledge of TCP/IP, OSI model, LAN networking, and network troubleshooting.

Responsibilities

• Investigates alerts and follows established procedures.
• Maintains inventory of networking equipment and accessories.
• Provides technical assistance and support for networking queries.

Skills

Verbal and written communication skills

Customer service skills

Self-starter

TCP/IP knowledge

LAN networking

Network troubleshooting

Routing protocols

IPv6 knowledge

Job description

Overview

Under the direction of a Manager or above, works to install, maintain and evaluate network systems and communications. Troubleshoots complex network issues involving various factors. Conducts network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Contributes to moderately complex aspects of a project.

Responsibilities

• Investigates alerts and follow established procedures to remediate conditions that do not follow approved policies and guidelines.
• Performs replacement of field swappable components of networking equipment
• Maintains inventory of networking equipment and accessories
• Provides technical assistance and support for incoming networking queries and issues
• Works with vendors to coordinate support and warranty services
• Documents network engineering policies, procedures, and results of tests
• Maintains and configures layer 2 networking equipment
• Maintains and configures layer 3 networking equipment
• Installs and manages networking management platforms
• Maintains system documentation
• Assists faculty, staff and students with technical questions related to managed systems
• Reads and interprets technical manuals
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Works with diverse academic, cultural and ethnic backgrounds of University students and staff
• Other duties as assigned

Qualifications

• Excellent verbal and written communication skills
• High quality customer service skills
• Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment
• Proficient knowledge of TCP/IP, OSI model, LAN networking, network troubleshooting, routing protocols, IPv6, and multicast protocols
• Experience with networking technology in educational environment or corporate environment that supports 30,000+ endpoints
• Experience in a networking environment with equipment from multiple vendors
• Familiarity with Change Management process as it relates to network infrastructure

Note: This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate or harass on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity. UNF will not retaliate against an individual who reports discrimination or harassment or cooperates in an investigation of an alleged violation of university regulation.