Network Engineer, Data Center Field Operations

Meta; El Paso (TX); On-site; USD 135,000 - 191,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta is hiring a Data Center Field Operations Network Engineer to support delivery of field services as part of the ENS team. The role requires subject matter expertise in hyperscale DC cabling, fiber connectivity, and IP networking.

You will scope, develop, and implement strategies with internal teams and external partners to support new technologies and improve existing networks across the fleet. You will drive operational efficiency, oversee a large workforce, and lead cross-functional

Qualifications

• 7+ years of network operations experience in large-scale environments.
• Experience engaging with hardware vendors, service providers, and colocation facilities globally.
• Subject matter expertise in Network Services, topology, and architectures.
• Familiarity with Cisco, Juniper, Nexus, and data center hardware.

Responsibilities

• Drive incident response for global infra incidents across edge, caching, and network infrastructure.
• Lead change management for network security and business continuity issues.
• Drive operational efficiency and oversee a large contingent workforce delivering roadmapped projects.
• Set team goals, analyze datasets, and communicate projects and roadmaps.

Skills

Network operations

Vendor management

Cisco/Juniper routing

Nexus data center switches

Fiber optics

WDM equipment

Education

Bachelor's degree in a technical field

Tools

Cisco routers

Juniper gear

Nexus switches

Nokia/Infinera/N earned gear

Job description

Meta is looking for a Data Center Field Operations Network Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. The role requires subject matter expertise in hyperscale DC structured cabling, fiber connectivity solutions, and IP networking. The role involves scoping, developing, and implementing strategies and plans in partnership with internal business teams', external vendors, network design/engineering, and other cross-functional teams to develop strategies for integrating new technologies and to better support existing technologies across the operational fleet. An objective for this role is to understand technical drivers for the business, organize strategies to ensure the operational supportability to meet those business needs, and to represent ENS across stakeholder groups to ensure those critical projects are achieved.The team improves operational efficiency and reliability of Meta's global network infrastructure. This role requires experience in dynamic operational environments and the ability to identify and resolve operational inefficiencies in order to implement the process enhancements and automation solutions to solve them, along with experience identifying root causes in complex systems and a demonstrated ability to learn new domain expertise and technologies.Network Engineer, Data Center Field Operations Responsibilities:Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infra during major incidents/site events (SEVs) on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross-functional teams, managed service providers, and third-party vendor partnersChange Management: You will be integral to identifying problems and implementing effective change within security and business continuity issues that affect the network, edge, and infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools and processes and providing feedback on new policies, practices, and procedures in order to scale with the rapid expansion of the Meta platform and customer baseOperational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly oversee a large contingent workforce responsible for delivering roadmapped projects and executing on recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a focus on standards compliance across the networkTeam Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver predictable business outcomes across global sites. This also includes analysis of operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmapsRisk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e., security and privacy gaps, business continuity vulnerabilities), as well as operations continuity issues across the networkInformation and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systemsAutomation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps and, in some cases, directly implementing lightweight solutions in codeData Measurement: As an operations practitioner supporting our network, you will be expected to define and refine operational metrics to ensure accuracy and alignment with business priorities. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. You should have the experience to formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and evolve these over time to match changes to the infrastructure and business requirementsCommunication: Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across assigned scopeTravel: International and domestic travel may be required 25% of the time and up to 50% of the time depending on the needs of the businessMinimum Qualifications:7+ years of network operations experience supporting large-scale service provider, data center, and/or enterprise network infrastructureCommunication experience: demonstrated skills to effectively engage with hardware vendors, service providers, and colocation facility vendors globally and effectively translate performance issues into technical engineering requirementsExperience providing technical guidance to external vendorsIntermediate subject matter expertise in Network Services, including topology, traffic analysis, hardware platforms, and architecturesFamiliarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platformsExperience with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructureExperience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, and Cisco WDM equipmentPreferred Qualifications:Experience with purchasing, negotiating, and end-to-end supplier management, such as managing global RFPs and contract negotiationsExperience moving technical or engineering programs and products from inception to delivery and experience articulating the impact using metricsExperience preparing and presenting operational updates, strategic proposals, and business cases to executive stakeholdersDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDirect leadership experience with global Network Operations environments and managing Service Level Agreements and continuous improvement against metrics at scaleAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].$135,000/year to $191,000/year + bonus + equity + benefitsIndividual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.