Network Engineer

Emerald Resource Group; Independence Township (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k plan

Mileage reimbursement

Job summary

Emerald Resource Group seeks a Senior Systems & Network Engineer to lead escalations, design and support Windows Server environments, virtualization, and cloud integrations for Cleveland-area client networks. This onsite role emphasizes technical leadership, project delivery, and hands-on problem solving.

You will mentor junior engineers, own critical incidents, collaborate with vendors, and drive stability, security, and thorough documentation across complex infrastructures.

Qualifications

• Expert level Windows Server administration and troubleshooting.
• Extensive experience supporting SMB networks.
• Advanced proficiency with Hyper-V and VMware.
• Strong Microsoft 365 experience.
• Familiarity with ConnectWise and DattoRMM; Azure is a plus.

Responsibilities

• Serve as the primary escalation point for complex systems and network issues.
• Perform advanced troubleshooting across server, network, and virtualization environments.
• Own critical issues to ensure complete resolution.
• Design, implement, and support Windows Server environments across client networks.
• Manage Hyper-V and VMware virtualization.
• Support Microsoft 365 cloud services and integrations.
• Lead infrastructure projects including server deployments, migrations, and cloud integrations.
• Collaborate with vendors to implement custom solutions.
• Assist with deployment and support of VoIP systems.

Skills

Windows Server

VMware

Hyper-V

Microsoft 365

SMB Networking

Tools

ConnectWise

DattoRMM

Azure

Job description

We are seeking a Senior Systems & Network Engineer who thrives on solving complex technical problems and serving as the expert the team turns to for high level challenges. This role is designed for a highly capable infrastructure engineer with a mastery of Windows Server environments who is equally comfortable navigating networking, virtualization, and cloud technologies.

As a senior technical resource within our Service Delivery team, you will lead escalations, spearhead infrastructure projects, and mentor junior engineers. This position requires elite troubleshooting skills, deep ownership of technical hurdles, and the tenacity to see complex issues through to completion.

What Success Looks Like

• Technical Excellence: Complex infrastructure issues are resolved efficiently and thoroughly.
• Project Mastery: Infrastructure projects are planned and executed with precision.
• Team Growth: Junior technicians grow through your mentorship and technical guidance.
• Stability: Client environments become increasingly stable, secure, and meticulously documented.

Key Responsibilities

Technical Leadership & Escalation

• Serve as the primary escalation point for complex systems and network issues.
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments.
• Take full ownership of critical issues to ensure complete resolution.
• Design, implement, and support Windows Server environments across diverse client networks.
• Manage virtualization platforms, including Hyper V and VMware.
• Support Microsoft 365 cloud services and integrations.

Networking & Connectivity

• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti.
• Troubleshoot complex routing, switching, VPN, and connectivity issues.

Project Engineering & Telephony

• Lead infrastructure projects including server deployments, migrations, and cloud integrations.
• Collaborate with vendors and manufacturers to implement custom solutions.
• Assist with the deployment and support of VoIP systems (3CX, Switchvox, Netsapiens, and Microsoft Teams Phone).

Technical Experience

Required

• Expert level Windows Server administration and troubleshooting.
• Extensive experience supporting SMB network environments.
• Advanced proficiency in Hyper V and VMware virtualization.
• Strong hands on experience with the Microsoft 365 ecosystem.

Preferred

• Proficiency with ConnectWise and DattoRMM.
• Familiarity with Azure infrastructure.
• Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking.

Certifications (Valued but not required)

• Microsoft, Cisco, or SonicWall certifications. Equivalent real world experience is weighted equally.

The Ideal Candidate

We are looking for a professional who takes immense pride in their craft. You are the right fit if you:

• Enjoy tackling the unsolvable technical challenges.
• Prefer taking ownership of an issue over passing it along.
• Are a natural mentor who enjoys elevating the skills of the team around you.
• Communicate clearly with both technical peers and non technical clients.
• Environment: Onsite role based in our Cleveland office with occasional travel to client sites.
• Benefits: Medical, Dental, and Vision insurance; 401k plan; Mileage reimbursement.