Network Engineer

Impact Networking, LLC; Appleton (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Up to 20 days of PTO

401(K) & retirement plans

Comprehensive Health, Disability, Life, Dental and Vision Plans

Job summary

A leading national managed services provider is seeking a TOC Network Engineer in Appleton, WI. You will provide world-class customer support and technical expertise for client environments, managing network issues effectively. Ideal candidates have a minimum of 3 years of experience in a production support role and solid troubleshooting skills in enterprise-level environments. Join us for a rewarding career focused on innovation and customer satisfaction.

Qualifications

• Minimum of 3 years of industry experience in a production support role.
• Working knowledge of routing protocols including BGP4, OSPF, and layer two switching concepts.
• Must have experience with event and incident management systems.

Responsibilities

• Provide world-class customer support and technical expertise.
• Manage network incidents through to service restoration.
• Review network requirements and engineering concerns.

Skills

Customer service skills

Technical troubleshooting skills

Strong communication skills

Time-management skills

Education

Cisco Certified Network Associate (CCNA)

Microsoft Certified: Azure Network Engineer Associate

CompTIA Network+

Bachelor’s degree in Computer Science or equivalent

Tools

N-Able RMM

HaloPSA Platform

Documentation management platforms

Job description

Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer‑centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Overview

The TOC Network Engineer will be part of the Impact Networking MIT organization under Service Operations and will provide world‑class customer support and technical expertise for Impact Networking customer environments. Customer support will center around network issues following Impact’s incident, request, and change management processes. Experience in IT support, effective team participation, as well as a demonstrated ability to understand customer needs, drive business practices, and work collaboratively in a fast‑paced, dynamic environment where customer service skills are utilized daily are expected.

• Provide world-class customer support and technical expertise for Impact Networking customer environments
• Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as required
• Handle layer 1‑3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS
• Customer and core infrastructure monitoring:
• Learn alarm management platforms, functions, and terminology
• Verify validity of alarms and follow troubleshooting procedures as outlined
• Work with remote locations on verification and resolution of alarms
• Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base (customer intimacy)
• Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impact
• Perform network configuration changes, root cause analyses, and proactive measures to address chronic and emerging network problems
• Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and network diagrams
• Review logs and performance reports to identify potential problems and take proactive measures to mitigate them
• Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies

Things We Are Looking For

• Minimum of 3 years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment
• Solid operational support experience and technical troubleshooting skills
• Working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required
• Working knowledge of spanning tree and layer two switching concepts is required
• Demonstrated experience:
• ITIL and Service Management, preferred
• Experience with N‑Able RMM, preferred
• Knowledge of HaloPSA Platform, preferred
• Proficiency with documentation management platforms
• Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements
• Strong communication skills and customer‑service focus
• Excellent time‑management skills
• Excellent writing and verbal communications skills
• Ability to communicate and work directly with customers to identify and resolve technical issues
• Ability to execute sound judgment and take initiative
• Ability to work under pressure and manage multiple priorities
• Desirable Education/Certifications
• Cisco Certified Network Associate (CCNA) or Cisco Meraki Network Associate (CMNA) preferred
• Microsoft Certified: Azure Network Engineer Associate
• CompTIA Network+
• CompTIA Security+
• Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS.
• Bachelor’s degree in business management, Computer Science, or equivalent work experience

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That’s how we change the world – one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life’s too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Benefits

• Up to 20 days of PTO
• Up to 7 Paid Sick Days
• 12+ paid holidays
• Paid Parental Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) & retirement plans
• Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)
• Continued education reimbursement
• On‑going training & development opportunities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $80,000-$100,000.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!

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