Network Data Specialist

Unum; Chattanooga (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Short & Long-Term Disability

PTO

401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment

Tuition reimbursement

Flexible work environments

Job summary

Unum, headquartered in Chattanooga, TN, seeks a Network Data Specialist to research and resolve provider data issues across claims processing and record management systems. The role requires evaluating incomplete information, reconciling discrepancies, and determining root causes with escalation when needed.

You will support claims accuracy, provider directories, and data-driven decision-making while working with cross-functional teams to improve data standards and workflows.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years in a data-centered, technical, analytical, or metrics-based operations role preferred.
• Ability to research issues, evaluate information, and determine root cause with sound judgment.
• Ability to assess downstream impacts and communicate findings clearly.
• Strong knowledge of provider data, claims processing, and related data dependencies.

Responsibilities

• Research and diagnose provider data issues across multiple systems and sources.
• Determine root causes and assess downstream impacts on claims and reporting.
• Evaluate information and decide resolution approach with cross-functional collaboration or escalation.
• Perform provider, location, and payee data updates within scope.
• Support timely resolution of issues affecting claims processing and data accuracy.
• Document findings and actions to support auditability and data integrity.
• Identify recurring issues and recommend improvements to data standards and workflows.

Skills

Strong written and verbal comms

Analytical thinking

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans .

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The Network Data Specialist (NDS) is responsible for researching and resolving provider data issues across claims processing and record management systems. The role requires judgment to evaluate incomplete or conflicting information, reconcile discrepancies, determine root cause, assess downstream business and regulatory impact, and decide when issues can be resolved within scope versus through cross-functional collaboration or escalation. This work directly supports claims accuracy, provider directories, network reporting, compliance, privacy, and data-driven business decision-making.

Principal Duties and Responsibilities

• Research and diagnose provider data issues by evaluating and reconciling information across multiple systems and sources.
• Determine root cause of data discrepancies and assess downstream impacts to claims adjudication, reporting accuracy, provider directories, privacy incident occurrence, and regulatory compliance.
• Apply sound judgment to evaluate incomplete or conflicting information and determine the appropriate resolution approach, including whether issues can be resolved within scope, require cross-functional collaboration, or warrant escalation.
• Perform provider, location, and payee data updates in accordance with established standards and configuration guidelines when corrective action is within scope.
• Support accurate and timely resolution of issues affecting claims processing, provider records, and payment accuracy.
• Provide cross-functional partners (e.g., claims or network teams) with clear research findings, impact assessments, and recommended actions to support issue resolution.
• Document research, decisions, actions taken, and outcomes with clarity to support auditability, consistent handling, and data integrity.
• Ensure all work meets established quality, compliance, and documentation standards.
• Identify recurring data issues, root causes, and provide recommendations to improve data standards, workflows, and operational reliability.
• Manage and prioritize work received through multiple intake channels (e.g., system queues, shared inboxes, and structured workflows) based on urgency, business impact, and turnaround expectations.

Job Specifications

• Bachelor's degree preferred, or equivalent combination of education and experience
• 2+ years of experience in a data-centered, technical, analytical, or metrics-based operations role preferred
• Demonstrated ability to research issues, evaluate incomplete or conflicting information, determine root cause, and recommend or implement appropriate solutions using sound judgment
• Demonstrated ability to assess downstream impacts and communicate findings, risks, and recommended actions clearly
• Strong working knowledge of provider data, claims processing, and downstream data dependencies across reporting, compliance, and operational processes
• Proficiency in Microsoft Excel and the ability to utilize systems, tools, and available resources to investigate and validate information
• Strong written and verbal communication skills
• Ability to work effectively with cross-functional teams to support issue resolution and data accuracy
• Strong critical-thinking, analytical, and problem-solving skills
• High attention to detail and commitment to data accuracy and integrity

Ability to manage competing priorities in a dynamic, deadline-driven environment

~IN1

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has signi