Network Compliance Auditor, FSR

SHPCA SCAN Health Plan; California (MO); Hybrid; USD 54,000 - 77,000; Full time

Benefits offered by this job

Annual bonus program

Wellness program

Generous PTO and holidays

401(k) with employer match

Tuition assistance

Job summary

SCAN Health Plan seeks an experienced nurse auditor to oversee DHCS auditing for PCP sites, including facility and medical record reviews. You will train providers, discuss corrective action plans, and ensure compliance with CMS, DHCS, NCQA, and SCAN requirements.

The role covers annual oversight, territory travel, and collaboration with Compliance to update SCAN policies and procedures. Strong attention to detail and analytical skills are essential.

Qualifications

• Registered Nurse license active in California.
• 2+ years clinical experience, including ER/acute care.
• IPA/Medical Group experience preferred.
• DHCS-CSR site reviewer preferred.

Responsibilities

• Review DHCS All Plan Letters and implement compliance plans.
• Audit SCAN contracted PCP offices for regulatory adherence.
• Provide training on auditing and post-audit documentation.
• Conduct closing meetings with audited providers and discuss CAPs.
• Respond to disputes over audit findings and escalate as needed.
• Analyze provider reports and regulatory interpretations for accuracy.

Skills

Analytical

Critical thinking

Problem solving

Communication

Attention to detail

Drive in territory

Education

RN license

Associate's Degree in Nursing

Bachelor's Degree preferred

DHCS-CSR certification preferred

Tools

MS Office

Data entry

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job Performs and provides oversight to the Managed Care Plan's (MCP) Department of Health Care Services (DHCS) auditing team responsible for conducting and overseeing both initial and subsequent reviews of Primary Care Provider (PCP) sites. These reviews include a Facility Site Review (FSR) and a Medical Record Review (MRR), utilizing the tools and standards set by DHCS. The site review process is an integral part of the MCPs quality improvement programs, focusing on each PCP site's capacity to provide safe and effective clinical services. Support monthly audit assignments by completing all required audit work within the established timelines, and ensure the documentation is thorough and aligned with regulatory and compliance requirements.

You Will

Conducts detailed review, analysis, and interpretation of DHCS All Plan Letters (APL) and works with designated DHCS-CMT and manager to deploy. Using critical thinking skills, identify impactful areas for regulatory compliance to develop an effective implementation communication plan. Facilitates the auditing of SCAN contracted and collaborative PCP offices that see Medi-Medi members, in accordance with CMS and DHCS and contractual requirements to ensure compliance. Provides training on all aspects of auditing and post audit documentation, providing feedback and identifies opportunities for improvement. Conducts closing meetings with audited providers to give them a preliminary overview of completed compliance audits Assists providers in achieving and maintaining compliance with SCAN, Federal, State and NCQA requirements and guidelines including the development and implementation of corrective action plans (CAP), monitoring CAP activities and providing education and tools Responds to audited providers as disagreements with audit findings arise Analyzes submitted reports from providers, including the request for corrections from providers as needed Communicates regulation interpretations and explains their application, provides supplemental information if needed Conducts detailed review, analysis, and interpretation of legislative, statutory, regulatory, and contract language. Conducts all aspects of annual oversight projects, individual correspondence; coordination of projects with internal SCAN staff and departments; monitoring and reporting delegated compliance; tracking, trending and reporting upon project status; coordinating with Compliance regarding report submissions and regulatory updates Uses critical thinking skills and identifies impactful areas for provider data requirements to develop an effective implementation and communication plans. Functions as the service delivery compliance subject matter expert by representing the Delegation Oversight Unit (DOU) in interdepartmental meetings and partnering with Compliance to develop and implement SCAN policy regarding NCQA, DHCS, CMS and/or other regulatory revisions Utilizes department desktop procedures, workflows, job aids and training material Escalates longstanding issues of non-compliance in accordance with P&P’s Identifies barriers and brings to the attention of the supervisor/manager Educates providers on such topics as compliant delegated claims processing and the denial of claims with member liability in accordance with CMS, local state and SCAN contractual requirements Maintains the member‘s right to privacy and protect SCAN operations by keeping information confidential Reviews letters from internal and delegated administrators, Compliance Program processes, or data submissions for accuracy and compliance with CMS and contractual requirements, and recommends delegation status based on results Adheres to all quality, compliance and regulatory standards to achieve SCAN outcomes.

This role requires driving in assigned territory and have the ability flex to other areas as assigned. Must have a valid driver’s license, automobile insurance and reliable transportation.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned.

Your Qualifications

Registered Nurse License required (current and active California license in good standing). 2+ years Clinical experience including but not limited to ER/Acute Care nursing required. IPA, Medical Group experience preferred. Associate's Degree in Nursing, Bachelor's Degree preferred. DHCS-CSR (certified site reviewer) preferred. Prior auditing experience preferred. Must be able to work independently as well as in a team environment. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter. Technical expertise - Basic technical skills for functional area Problem Solving - Basic problem-solving skills Communication - Good communication and interpersonal skills Must have analytical, critical thinking, problem solving, and decision making skills Strong attention to detail and organizational skills. Ability to prioritize multiple and competing tasks in a fast paced environment. Proficient in MS Office and data entry. This role requires driving in assigned territory.

What’s in it for you?

• Base Pay Range: $38.61 to $55.86 per hour
• Work Mode: Remote/Field (This role requires driving in assigned territory)
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affici

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields. If the SCAN mission is one you believe in too, we invite you to explore the career opportunities at SCAN.

Why consider a career at SCAN?

• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!