Network Assurance Engineer

Verizon; Cary (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Verizon is seeking a Network Assurance Engineer to manage outage incidents, communications, and change management for a Public Sector customer. The role ensures high network availability and service levels in a round-the-clock environment.

The team collaborates across internal and external groups to maintain performance. In this hybrid position, you will monitor global networks, communicate outages, and resolve complex issues while building strong customer relationships.

Qualifications

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience.
• Three or more years of experience as a network assurance engineer.
• Advanced IP and Routing experience.
• Must have, or qualify for, and maintain a U.S. government clearance at the Public Trust level.
• Must be able to participate in the on-call rotation which requires work on evenings and weekends during your week of rotation.

Responsibilities

• Apply broad surveillance techniques to monitor data across global networks and report customer impact.
• Manage and communicate network outages to internal teams and external customers during events.
• Apply in-depth technical knowledge to resolve complex issues.
• Build relationships with customers and support teams.
• Collaborate with automation teams to identify process improvements and automation.
• Identify system constraints and recommend performance improvements.

Skills

IP Routing

Network surveillance

On-call readiness

Public Trust clearance

Education

Associate’s degree or higher

Bachelor’s degree in Computer Science/Software Engineering/Electrical Engineering

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

As a Network Assurance Engineer, you will be responsible for an expert level knowledge in addressing outage incidents, outage communications, change management, and process issues for a dedicated Public Sector customer.

As a part of a highly visible team, you are accountable for ensuring high network availability and attainment of service levels. The team operates in a round the clock environment to provide continuous management and support of the Verizon network.

In this role you will...

• Apply a broad awareness of surveillance techniques to monitor a variety of data types across global networks and report out on customer impact.
• Manage and communicating network outages in a timely and effective manner to external teams by communicating technical details and status to customer service centers, technical support organizations, vendors, and executive management teams during network events and major outages.
• Apply in-depth technical knowledge to help resolve complex issues.
• Actively build relationships with the customer and support teams.
• Partner with automation teams to analyze current processes to identify opportunities for improvement and automation.
• Identify system constraints and limitations, recommend solutions to enhance overall performance for engineers via automation.

Where you'll be working...

In his hybrid role, you must live within a reasonable commuting distance to one of the locations listed on this posting. Your work will consist of some days working from home and some days in the office as assigned by your manager.

You’ll need to have...

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Three or more years of experience as a network assurance engineer
• Advanced IP and Routing experience.
• Must have, or qualify for, and maintain a U.S. government clearance at the Public Trust level.
• Must be able to participate in the on-call rotation which requires work on evenings and weekends during your week of rotation.

Even better if you also have...

• Bachelor’s degree in Computer Sciences, Software Engineering, or Electrical Engineering.
• Experience working in telecommunications, network operations, and/or network maintenance.
• Knowledge of LTE networks and 1X to 5G technologies.
• Knowledge of Cloud and Virtualized solutions.
• Experience scripting with Python or equivalent languages.
• Knowledge of all major cellular switching, sub-systems, data networks, and power systems.
• Working knowledge of basic telephony and network architecture.
• Working knowledge of switching fundamentals.
• Ability to work in a fast-paced, dynamic environment and adjust to priority changes.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.