Network Associate - Midwest US

HomeSafe Alliance; Newark (DE); Remote; USD 45,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to improving relocation experiences for military families. As an MW Network Associate, you'll support partners in the Northwest territory, ensuring efficient operations and high-quality service. Your role involves prospecting providers, conducting inspections, and utilizing proprietary technology to enhance service delivery. With a commitment to innovation and sustainability, this position offers an exciting opportunity to make a meaningful impact in the logistics field. If you're ready to contribute to a team that values creativity and collaboration, this fully remote role could be the perfect fit for you.

Benefits

Medical, Dental and Vision Insurance

Paid Time Off (PTO)

401(k)

Health and Wellness Programs

Disability, Life and AD&D Insurance

Employee Support Program

Family Support Services

Teladoc Medical Experts

TRICARE Supplement Plan

Voluntary Benefit Plans

Qualifications

• 2+ years of experience in transportation, logistics, or distribution.
• Excellent customer service skills for effective communication.

Responsibilities

• Prospect providers and conduct warehouse inspections.
• Utilize reporting tools to monitor regional progress.

Skills

Customer Service Skills

Performance Metrics

Process Improvement

Flexibility for Time Zones

Education

Associate's Degree in a related field

Tools

Microsoft Office

Power BI

Job description

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we're defining tomorrow's challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking-and we're proud to say that HomeSafe is positioned to improve the customers' moving experience.

About the Role

The MW Network Associate opportunity will be based in the Midwestern US area (IA, IL, IN, KS, MI, MN, MO, ND, NE, SD, or WI) for ease of travel access to the assigned region. Most of the travel will be within the territory, though occasional travel outside the region may be required to provide the highest level of field support. As the MW Network Associate, your primary role will be to support all HomeSafe partners within the Northwest territory.

Position Description

1. Responsible for prospecting providers by visiting providers in person and conveying key notes to team leaders.
2. Responsible for approving and conducting warehouse inspections within your responsible region.
3. Become familiar with proprietary technology; HomeSafe Connect.
4. Capable of reading and disseminating reports to your service providers as well as Regional Manager and teammates.
5. Comfortably working in a high pace environment while understanding the department's goals and working with your team to accomplish those goals.
6. Read, understand, and adhere to rules and regulations as it applies to the service providers and the requirements listed therein.
7. Be able to utilize reporting and dashboards to monitor the progress of the region.
8. Assist in on-boarding regional providers.
9. Responsible for following escalation protocols and root cause analysis of service failures with supply chain.
10. Holding providers accountable for services and communicate, monitor, and maintain KPI thresholds.
11. Responsible for monitoring regional capacity goals to build peak and non-peak capacity among service providers (domestic or international), including short term storage solutions.
12. Aid in bringing peaceful solutions to conflicts between customers, JPPSO/PPSO personnel and service providers.
13. Perform other duties as needed.

Qualification and Skill Requirements

1. Associate's Degree in a related field or equivalent experience in lieu of degree.
2. 2+ years directly related experience in a transportation, logistics, manufacturing, production or distribution environment.
3. Excellent customer service skills for communicating with team members, customers, JPPSO/PPSO personnel, service providers, and HomeSafe employees and management.
4. Demonstrated experience with performance metrics and process improvement.
5. Candidates must demonstrate flexibility for supporting customers in multiple time zones.
6. Position is remote/virtual; however, due to 40% travel requirements, preferred candidate should reside locally within the region to provide the highest level of field support.
7. Must be a U.S. citizen due to contractual requirements.
8. Proficient in MICROSOFT OFFICE, POWER BI and their applications.
9. Former Military Transportation/MilMove HHG Experience highly preferred.

Note: This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.

Benefits

• Medical, Dental and Vision Insurance.
• Paid time off (PTO) Three weeks of PTO for newly hired employees.
• 401(k).
• Health and Wellness Programs.
• Disability, Life and AD&D insurance.
• Employee Support program.
• Family Support: Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• TRICARE Supplement Plan.
• Voluntary Benefit Plans.
• And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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