Network and Hardware IT Consultant (Travel 50%+ per year)

Legal Concierge, Inc.; Texas; On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Vision insurance

Travel paid by Company

Job summary

Legal Concierge, Inc. seeks a motivated IT professional to support a law firm’s technology needs across multiple sites, with a strong customer-service mindset and willingness to travel as required.

The role involves hands-on desktop support, printer and AV setup, VPN and network tasks, and collaboration with executives. A background in litigation support is a plus; confidentiality is essential.

Qualifications

• Candidate has multiple IT skills and experiences; interacts with executives with a customer-service mindset.
• Ability to travel and work in multiple cities as needed; deadline-driven.
• Confidential information handling may be required; confidentiality agreement may be signed.

Responsibilities

• Function as a help desk for IT issues and user support.
• Configure printers via IP printing or VPN printing; maintain printers and supplies.
• Support network and phones, including VOIP; assist in AV setups and room deployments.

Skills

Networking

VPN

IP Printing

AV Knowledge

Desktop Support

Printer Troubleshooting

Cabling & Hardware

Team Collaboration

Law Firm IT

Litigation Support

Education

AAS or equivalent

Specialized VPN training

MSM/MCITP certifications

Tools

Printer configuration tools

Firewall configuration

Job description

Job Description

Job Description

• Our candidate is a motivated individual who possesses multiple IT skills and layers of various technical experience. Candidate will be interacting with high-end executives. The ideal candidate is technically skilled, with a ‘can-do’ customer service mindset. Our ideal candidate will earn 6+ figures annually. While performing your duties the employee may be privy to confidential information and may be required to sign a confidentiality agreement.

THIS IS NOT YOUR AVERAGE IT JOB:

• We are a team of professionals who like to have a fun time and work as an integrated whole. Our ideal candidate has a strong work ethic, is friendly and likeable, and knows how to read a room. What really makes you ideal for this role, however, is that you enjoy delivering for and serving the client(s) and will meet each request in the specified timeframe.

TRAVEL

• This role requires a resource who is comfortable traveling and can work in multiple cities as needed.
• Candidate must be a collaborator who excels in deadline-driven environments. We are seeking a candidate who can maintain a sense of humor while keeping deadlines at the forefront of their mind. Heightened ability to listen and communicate.

ESSENTIAL SKILLS:

• Networking skills are essential.
• Broad knowledge and experience in computer networks, VPN, and IP Printing
• AV knowledge and implementation
• Above average skills in desktop user support and printer troubleshooting
• Excellent skills in cabling and hardware
• Demonstrated ability to work well under pressure.
• Demonstrated ability to integrate into large team environment and work well with different personalities.
• Law firm—IT and Litigation Support experience is a plus.
• A/V knowledge a plus

PHYSICAL DEMANDS:

• Candidate will often be required to load/unload equipment; must be able to lift at least 40 lbs. In addition, the candidate will also sporadically transport equipment, clients, and personnel. Good vision and hearing are required to ensure everyone’s safety.

EDUCATION AND EXPERIENCE:

• AAS or equivalent experience preferred.
• 5 years of experience with IT and networks
• Specialized training in VPN preferred.
• MSM, MCITP, etc., preferred.
• Network and Phones
• Connect network to ISP’s (primary and secondary connection)
• Create a network for trial team behind a firewall.
• Implement printers, workstation, servers.
• AV Knowledge and implementation

PRINTING SUPPORT:

• Configure printers via IP printing or VPN printing.
• General maintenance of printers: paper, toner, jams, and cleaning
• Keep printing supplies stocked.

COMPUTER SUPPORT:

• Function as a help desk
• Support desktop user and troubleshoot issues.
• Network and Phones (VOIP experience is a plus)
• Connect network to ISP’s (primary and secondary connection)
• Create a network for trial team behind a firewall.
• Implement printers, workstation, servers.
• Must be able to do other tasks not related to IT to assist the teams in any way possible.

COMPENSATION:

• Commensurate with experience
• 401K, full medical, dental, and vision benefits
• Airfare, accommodations, ground transportation, food 100% paid by Company.

Company Description

We are a moderate-sized legal services company and have been a successful and respected business for more than 26 years.

Company Description

We are a moderate-sized legal services company and have been a successful and respected business for more than 26 years.