Network Analyst/Technician – NOC Evening/Swing

Emory University; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Emory University is seeking a Network Analyst/Tech to support configuration, installation, maintenance, and troubleshooting of network services and devices. The role operates in Emory's Network Operations Center with 24x7 coverage and on-call support to ensure reliability.

Minimum qualifications include an associate's degree in a related field and two years of IT experience. In-person tasks are required at Emory locations with possible remote work day options at department discretion.

Qualifications

• Associate degree in computer science, computer engineering, or related field and two years of IT experience.
• Equivalent combination of education, training and experience may be considered.

Responsibilities

• Monitor enterprise-wide systems and applications in the NOC.
• Install, configure, maintain, and troubleshoot network services and devices.
• Provide 24x7 support including on-call to restore service and meet SLAs.
• Develop and maintain documentation.
• Interact with customers to resolve network issues.
• Perform inspections and upgrades and test changes.

Skills

Network troubleshooting

IT support

Scripting & coding

Education

Associate degree in CS/related field

Job description

Overview

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description: The Network Analyst/Tech is a central university office position that supports the configuration, installation, maintenance, and troubleshooting of network services and devices.

Responsibilities

• In the Network Operations Center, monitor critical processes for Emory's enterprise-wide systems and applications, monitor data downloads to ensure job completions, and address interruptions and failures.
• Interacts with others to resolve issues within a timely manner.
• Maintains 24 x 7 coverage and support, including on-call support, to assist with restoring service and maintaining agreed upon service levels.
• Installs, configures, maintains, and troubleshoots network services and devices.
• Interacts with customers to resolve network issues.
• Performs inspections and upgrades.
• Develops and maintains documentation.
• Has strong technical aptitude about troubleshooting and testing activities related to network services.
• Has the aptitude to perform troubleshooting, testing, scripting and coding.
• Assists with systems, provides support without direction, and support modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services.
• Performs other duties as required.

Minimum Qualifications

• An associate's degree in computer science, computer engineering, or related field, and two years of related IT experience, OR an equivalent combination of education, training, and experience.

Notes

Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran\'s Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: [phone] (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [e-mail] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.