Network Analyst

City-of-Reno,-N; Reno (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

The City of Reno is seeking a Network Analyst to support and optimize the City’s enterprise network environment, including switches, routers, firewalls, wireless systems, server environments, and security platforms. The role emphasizes high-availability, performance monitoring, incident response, and documentation to ensure reliable operations across critical infrastructure.

Candidates should have a Bachelor’s degree in computer science or information systems, at least one year of experience in

Qualifications

• Bachelor's degree in computer science, information systems, or a related field.
• One year of increasingly responsible experience in network operating systems.
• Valid driver's license.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation.
• Install software packages; replace defective or inadequate software packages.
• Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment.
• Administer all network security, including firewalls and antivirus programs.
• Build, update, back up, maintain, and administer servers.
• Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems.
• Maintain contact with vendors and contractors to secure network products and services.
• Instruct users in the proper use of equipment and software.
• Recommend or perform remedial actions to correct problems.
• Coordinate activities with help desk, network services or other information systems groups.
• Provide top level support for all computer and network systems.

Skills

Strong communication skills

Attention to detail

Problem-solving

Self-motivation

Adaptability

Education

Bachelor's degree in computer science or information systems

Tools

Network operating systems

Server administration

Job description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The Network Analyst is responsible for supporting and optimizing the City of Reno's enterprise network environment, including switches, routers, firewalls, wireless systems, server environments, and security platforms across both critical and non-critical infrastructure. The position performs continuous monitoring, incident response, configuration, documentation, and maintenance of network and communication systems to ensure high-availability, scalable, and secure operations.

Typical responsibilities include responding to support requests, analyzing network performance, troubleshooting connectivity issues, recommending and implementing improvements, assisting with infrastructure upgrades, documenting configurations, and coordinating with internal teams and external partners. The analyst also contributes to IT team initiatives, deployment of new technologies, adherence to security best practices, and continuous improvement of network reliability, resiliency, and scalability.

This position is well suited for a candidate who thrives in a dynamic environment, enjoys technical problem-solving, and collaborates effectively with both technical staff and end-users. Strong communication skills, attention to detail, responsiveness, self-motivation, and the ability to adapt to emerging technologies are essential for success.

Applicants must already be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We currently have one vacancy in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation.

• Install software packages; replace defective or inadequate software packages.

• Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment.

• Administer all network security, including firewalls and antivirus programs.

• Build, update, back up, maintain, and administer servers.

• Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems.

• Maintain contact with vendors and contractors to secure network products and services.

• Instruct users in the proper use of equipment and software.

• Recommend or perform remedial actions to correct problems.

• Coordinate activities with help desk, network services or other information systems groups.

• Provide top level support for all computer and network systems.

• Perform related duties as required.

The following minimum qualifications are required to be met at the time of application.*

Education:

Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field.

*Each full year of work experience in network operating systems beyond the one year requirement will be substituted for one year of the required education (30 semester or 45 quarter hour credits).

Experience:

One year of increasingly responsible experience in network operating systems.

License:

Valid driver's license.

Bilingual candidates are strongly encouraged to apply.

Contact Information: Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7): In the event of tie scores, candidates will be provided a rank preference in the following order:

1. City of Reno classified employees who are veterans
2. City of Reno classified employees who are not veterans
3. City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7): If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points: Seniority Credit (Rule VIII, Section 9): Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years. 2 points will be the maximum.

Appointment and Certification: Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period: Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates: Questions about the information on this announcement and updates to application information should be directed to Civil Service at [phone] or [e-mail].

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.