Network Administrator II

Pioneer Human Services; Seattle (WA); Hybrid; USD 84,000 - 113,000; Full time

Job summary

Pioneer Human Services is seeking a Senior Network Administrator II to design, operate, and improve a hybrid network spanning multiple sites and a cloud hub. The role emphasizes reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, and disciplined change management in a compliance-driven environment.

Responsibilities include monitoring daily operations, upgrading devices, supporting AD/M365/Azure, and mentoring staff, with emphasis on HIPAA and IT security

Qualifications

• Bachelor’s degree in information technology or a related field.
• 5+ years of equivalent work experience as a Network Engineer.
• Experience with SD-WAN and multi-site WAN architectures.
• Strong knowledge of TCP/IP, routing, switching, VPNs, and Wi-Fi.

Responsibilities

• Monitor and ensure network daily operations are maintained and documented.
• Support, configure, maintain and upgrade network devices, firewalls and servers.
• Install and integrate new network hardware and firmware, servers and applications; update inventory.
• Support Active Directory, M365/Azure deployments as tier II network admin.
• Mentor junior IT staff and develop runbooks for faster resolutions.
• Ensure security, compliance, and change control in production environments.
• Provide escalation support for major outages and perform root-cause analysis.
• Perform disaster recovery and backups for critical services.

Skills

Network troubleshooting

SD-WAN

TCP/IP

VLANs/STP

VPNs

Active Directory

VMware

Microsoft 365 / Azure

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft Server

Firewall management tools

Office 365 / Azure

Job description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Network Administrator II with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are important. That is why we offer a Total Rewards package that includes compensation and benefits to support employees' health, security, and balance.

Compensation:

New hires for this position typically start between $84,466 and $112,621 annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits That Invest in You:

At Pioneer, we offer a comprehensive benefits package designed to support your health, financial well-being, and continued growth.

Health & Wellness Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account

Financial Protection

• Employer-provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage

Invest in Your Future

• Front-Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)

Join Pioneer and build more than a career. Be part of a team that supports your well-being, recognizes your contributions, and invests in your future.

Benefit eligibility, coverage, contributions, and program provisions are subject to the terms of the applicable benefit plans and policies.

What you'll do
PHS is seeking a Senior Network Administrator to design, operate, and improve the hybrid network [on premise and cloud] spanning multiple sites and a cloud hub environment. This role focuses on reliable connectivity, secure remote access, SD-WAN operations, proactive monitoring, and disciplined change management and supporting a compliance-driven environment (HIPAA, ITAR, CMMC-aligned).

PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor and ensure all network daily operations are maintained and documented including performance, availability, utilization, throughput and latency.

• Support, configure, maintain and upgrade network devices, firewalls and servers
• Install and integrate new network hardware and firmware, servers and applications. Update firmware, maintain the documented inventory
• Support, configure, maintain and upgrade the Active Directory environment
• Support the M365, Azure and Office environment and deployments as tier II network system administration
• Mentor the junior IT team and the Network I staff as a senior administrator
• Coach support staff and maintain runbooks and knowledge articles to improve faster first-line resolution improvement in IT processes and practices
• Manage effective technical support for end users, applications, data systems and infrastructure including off hours and the on-call support schedule as tier II system administration
• Support the operational physical security and video systems, standardize deployments and user security devices. Perform periodic audits and documentation, liaison with security vendors and perform assessments
• Support physical security and camera systems with standardized deployments, documentation, and audits
• Perform preventive maintenance such as patching, backup checks, failover testing, tunnel checks, capacity reviews, and hardware health checks
• Support cloud network design and security, including hub-and-spoke layouts, routing, and secure inbound and outbound traffic
• Maintain, configure and audit the network multi-function printers, print servers and networked print devices
• Install, configure and maintain the wireless infrastructure. Perform audits and document wireless services
• Develop and update network mapping documentation across the LAN and WAN. Maintain and confirm wireless coverage and performance through regular reviews and audits
• Ensure compliance with relevant regulations and industry standards related to data privacy, security, and network operations
• Support disaster recovery and backups for critical network and system services
• Enforce change control and keep accurate documentation for configurations, changes, incidents, and resolutions
• Provide senior escalation support for major outages, leading triage, recovery, and root-cause analysis
• Stay updated on emerging networking technologies and industry trends to drive continuous improvement

What you'll bring (required qualifications):

• Bachelor’s degree in information technology or similar and/or 5+ years equivalent work experience as a Network Engineer
• Practical experience with network monitoring platforms and troubleshooting using logs and packet analysis
• Experience supporting SD-WAN and multi-site WAN architecture
• Strong knowledge of TCP/IP, routing (IPsec/BGP/OSPF), switching (VLANs/STP), firewall concepts, VPNs, and Wi-Fi
• 6+ years’ experience with Microsoft Server legacy and current Operating Systems and networking protocols
• Advanced administration skills using Microsoft Server including Active Directory, Group Policy, DNS, DHCP and VPN
• Demonstrated discipline in documentation, inventory management, and change control in production environments
• Working knowledge of VMWare technology and virtualization networking support
• Experience working with Unified Communication Systems such as Zoom, VoIP, fax and phone systems

Preferably you'll bring (preferred/desirable qualifications):

• Experience with cloud networking (Azure preferred): VNets, subnets, NSGs, routing, VPN gateways, and hybrid connectivity patterns
• Experience supporting Microsoft 365 network readiness and performance considerations
• Experience with Fortinet and Check Point environments (firewall, VPN, management platforms)
• A strong educational background in data security and compliance, Network+, and CCNA certifications
• Experience in cybersecurity maturity model certification [CMMC] NIST 171-800 environments and disciplines
• Familiarity with compliance-oriented environments (HIPAA, ITAR, CMMC/NIST alignment)
• Certifications: CCNA/CCNP, CompTIA Security+, Microsoft Azure Fundamentals (AZ-900/Azure Server Administration (AZ-104)

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. Pioneer's existing drug-free workplace policy prohibits the use of marijuana, including medical marijuana, and complies with Washington law. As such, this position is subject to drug testing during employment, to include testing for marijuana.