Network Administrator

Telos Corporation; Sierra Vista (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision insurance

Tuition reimbursement

401k plan

Competitive compensation

Job summary

Telos Corporation is seeking a Network Support Technician based at Fort Huachuca, AZ, to support the US Army AGUN program. You will ensure 24x7 operations, perform policy changes, and manage tickets to sustain the Army’s secure enterprise network.

Ideal candidates hold a DoD IAT II certification, experience with Cisco SD-WAN, RHEL Linux, VMware, and ITSM tools, with strong communication and teamwork to maintain high availability across geographically distributed environments.

Qualifications

• Bachelor's degree with 4+ years of relevant experience or Master's with 2+ years.
• Active DoD IAT Level II certification (e.g., Security+) or higher before start date.
• CE certification within six months of hire.
• Experience with Cisco SD-WAN environments.
• Knowledge of SDN concepts and technologies.
• VMware experience.
• Experience with Red Hat Enterprise Linux.
• InfoVista network performance tools.
• Familiarity with ITSM ticketing tools (JIRA Service Desk).

Responsibilities

• Provide 24x7x365 AGUN operations support to the GCC.
• Implement network policy and configuration changes.
• Triage and update ITSM tickets in JIRA and other platforms.
• Provide status updates on ticket resolution and operations.
• Escalate issues to higher tiers as needed.
• Assist in legacy environment discovery and network modernization.
• Deliver Tier II support for the Army's global network.
• Analyze performance and optimize capacity and reliability.
• Troubleshoot complex network issues across dispersed environments.
• Support network migration and integration activities.

Skills

Cisco SD-WAN

SDN concepts

VMware

RHEL Linux

InfoVista

ITSM tools

Networking fundamentals

LAN/WAN

BGP

VPNs

Firewalls

Education

Bachelor's degree + 4+ yrs exp

Master's degree + 2+ yrs exp

Tools

JIRA Service Desk

Confluence

Job description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our solutions in the areas of cyber, cloud and enterprise security.

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

This position will be based at Fort Huachuca, AZ.

Responsibilities

Telos is seeking a Network support Technician to support the US Army on the AGUN Program. The AGUN program is a highly demanding mission requiring expert technical and professional support to sustain the Army's global wide area network and security infrastructure. The selected candidate will support network migration, operations, and maintenance activities while ensuring the availability, performance, and security of the Army's enterprise network.

Primary Responsibilities

• Support 24x7x365 AGUN operations and provide updates to the Global Cyber Center (GCC) to facilitate command and control of the AGUN network.
• Execute standard network policy and configuration changes, including common remediation activities and pre-approved operational workflows.
• Manage, triage, track, and update workflows and service tickets within JIRA Service Desk and other IT Service Management (ITSM) ticketing platforms.
• Provide situational awareness and status updates regarding ticket resolution and operational activities as directed by the GCC.
• Escalate incidents and service requests to higher-tier support teams when required.
• Collaborate with stakeholders and technical teams to perform legacy environment discovery, assess current capabilities, and support network modernization initiatives.
• Provide Tier II operational support for the Army's global network infrastructure.
• Analyze network performance and identify optimization strategies to improve capacity, reliability, and operational effectiveness.
• Assist in troubleshooting and resolving complex network issues across geographically dispersed enterprise environments.
• Support network migration, integration, and operational sustainment activities.

Basic Qualifications

• Bachelor's degree with 4+ years of relevant experience, or Master's degree with 2+ years of relevant experience. Additional directly applicable experience may be considered in lieu of a degree.
• Active DoD IAT Level II certification (e.g., Security+) or higher prior to start date.
• Must obtain and maintain an approved Computing Environment (CE) certification applicable to the supported technology environment within six (6) months of hire.
• Demonstrated experience supporting Cisco SD-WAN environments.
• Knowledge of Software Defined Networking (SDN) concepts and technologies.
• Experience with virtualization technologies, including VMware.
• Experience supporting Red Hat Enterprise Linux environments.
• Hands-on experience with InfoVista network performance management tools.
• Experience working with two or more of the following network technologies:
• Cisco DNA Center / Prime
• Juniper Networks
• Palo Alto Networks
• Dell Networking
• Junos Space
• AppGate
• Experience utilizing IT Service Management (ITSM) ticketing tools.
• Strong understanding of networking concepts, protocols, and technologies, including:
• LAN/WAN
• BGP
• TCP/UDP
• IPSec
• VPNs
• Layer 2/Layer 3 Routing
• Firewalls
• SFTP
• SSH
• SCP
• SNMP
• NTP
• Demonstrated ability to troubleshoot and resolve complex network issues in a team-oriented environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) certification or equivalent.
• Experience with Linux shell scripting.
• Experience with GitLab source control and CI/CD pipeline development.
• Experience using JIRA and Confluence.
• Experience with NetSecOps technologies, including Salt, Git, Ansible, Terraform, Puppet, and network element management tools.
• Experience with Network Performance Management solutions, including SNMP, NETMON, and LiveAction.
• Experience with two or more of the following technologies:
• NetFlow
• Elastic
• Kafka
• Grafana
• Prometheus
• Nexus Repository
• Experience designing, optimizing, and supporting complex geographically dispersed enterprise networks.
• Knowledge of U.S. Army network security requirements and enterprise network infrastructure operations.

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment.

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos offers excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911. If you require relay service assistance, please click on the following link to review information on your state's relay service: https://www.fcc.gov/accessibility.

Telos Corporation is an EEO/AA employer.