Network Administrator

Scooter's Coffee; Omaha (NE); On-site; USD 85,000 - 125,000; Full time

Job summary

Scooter's Coffee is seeking a Network Administrator to maintain enterprise network infrastructure across stores, offices, and distribution centers. You will monitor performance, troubleshoot incidents, and support deployments to ensure reliable connectivity.

The role requires 5–7+ years of experience with TCP/IP, VPNs, VLANs, and security best practices, plus hands‑on Cisco/Meraki equipment. Travel up to 20% and on‑call duty may be required.

Qualifications

• 5‑7+ years of experience supporting and administering enterprise‑level network environments.
• Experience with network monitoring, alerting, and ticketing systems.
• Strong knowledge of security best practices and PCI DSS compliance.
• Experience with Cisco/Meraki equipment is preferred.
• Willingness to travel up to 20% and participate in on‑call rotation.

Responsibilities

• Maintain and operate network infrastructure across stores, offices, and distribution centers.
• Monitor network performance and connectivity across locations and escalate issues as needed.
• Troubleshoot VPN, connectivity, and hardware issues affecting end users.
• Assist with network installations, upgrades, and changes.
• Document configurations, diagrams, and SOPs for the network.
• Respond to Zendesk tickets and provide timely technical support.
• Ensure PCI DSS compliance across all locations and systems.
• Coordinate with vendors for circuit issues and hardware replacements.
• Apply security best practices and enforce established configurations.
• Provide after‑hours on‑call support as needed.
• Travel to franchise and corporate locations to support network needs.

Skills

TCP/IP

LAN/WAN

DHCP

DNS

VPNs

Routing

Switching

Wireless

Network security

Firewall configurations

VLANs

Network monitoring

Zendesk tickets

On‑call support

Travel 20%+

Education

Associate’s degree in IT/CS or related field, or equivalent

Tools

Cisco

Meraki

Job description

Description

The Network Administrator is responsible for supporting and maintaining the organization’s network infrastructure across franchise and corporate-owned stores, corporate offices, distribution centers, and remote locations. This role focuses on daily network operations, troubleshooting, and technical support to ensure consistent connectivity and optimal performance across the enterprise. The Network Administrator collaborates closely with senior IT team members to resolve issues, implement system changes, and support ongoing network initiatives.

Essential Duties and Responsibilities

• Support the maintenance and day-to-day operation of network infrastructure, including switches, access points, cabling, and firewall configuration
• Monitor network performance and connectivity across franchise and corporate owned stores, corporate offices, distribution centers, and remote locations, identifying and escalating issues as needed
• Troubleshoot network-related incidents affecting end users, including connectivity, VPN access, and hardware issue
• Assist with network installations, upgrades, and changes
• Support network documentation, including diagrams, configuration records, and standard operating procedure
• Respond to user requests for network-related technical assistance via the Zendesk ticketing system
• Ensure adherence to PCI DSS (Payment Card Industry Data Security Standard) requirements across all network system and locations, including franchise and corporate owned stores, by monitoring compliance, supporting audits, implementing security controls, and partnering with IT teams to remediate vulnerabilities and maintain a secure payment environment
• Coordinate with vendors and service providers for circuit issues, hardware replacements, and connectivity troubleshooting
• Apply network security best practices by enforcing approved configurations and adhering to established standards
• Identify issues requiring urgent attention and escalating appropriately
• Provide after-hours or on-call support as needed for network incidents
• Travel to franchise and corporate-owned stores, local offices, and distribution centers to support network needs, installations, or troubleshooting as required
• Other duties as assigned

Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and progressive hands‑on experience
• 5‑7+ years of experience supporting and administering enterprise‑level and/or multi‑location network environments
• Strong, hands‑on expertise with core networking concepts and protocols, including TCP/IP, LAN/WAN, DHCP, DNS, VPNs, routing, switching, and wireless technologies, with the ability to design and optimize network performance
• Demonstrated experience with network monitoring, alerting, and ticketing systems, with the ability to proactively identify, troubleshoot, and resolve complex network issues
• Hands‑on experience with Cisco, Meraki, or similar networking equipment, preferred
• Strong knowledge and applied experience with IT security best practices, including network hardening, access controls, vulnerability mitigation, and compliance standards
• Hands‑on experience working with firewall rules, VLANs, and network segmentation
• Demonstrated ability to analyze, troubleshoot, and resolve multi‑layer network issues, including coordination across infrastructure, systems, and application teams. Ability to follow established processes and escalating issues appropriately
• Strong troubleshooting, problem‑solving, and communication skills
• Ability to work independently and as part of a team in a fast‑paced environment
• Willingness and ability to travel up to 20% to local and regional sites
• Ability to participate in an on‑call rotation as needed

Disclaimer

mer The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.