Network Access Center Specialist

AdventHealth; Tampa (FL); On-site; USD 22,000 - 36,000; Full time

Job summary

AdventHealth in Tampa, FL is seeking a focused Scheduling Specialist to verify patient data and insurance, manage referrals, and schedule appointments for varied medical services. You will handle patient communications, transfer calls when needed, and support a high-volume practice with accuracy and care.

Qualifications include High School Diploma or equivalent and experience in medical office or call center settings.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities; attention to detail.

Responsibilities

• Verifies patient data and insurance for accurate billing.
• Manages patient concerns or refers to administration as needed.
• Accesses and completes referrals in the designated workqueues.
• Schedules patients for appointments and procedures with accuracy.
• Registers new patients with demographic and insurance information.
• Maintains professional relationships with patients and staff in a virtual or in-person setting.
• Meets daily, weekly, and monthly performance metrics.
• Trains in multiple scheduling processes and tools.

Skills

Microsoft Office

Interpersonal communication

Organization & multitasking

Data confidentiality

Independent & team work

Verbal & written communication

Scheduling expertise

Medical terminology knowledge

EHR knowledge (preferred)

Education

High School Diploma or Equiv

Tools

EHR systems

Scheduling software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

13901 Bruce B Downs Blvd

City:

Tampa

State:

Florida

Postal Code:

33613

Job Description:

• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated workqueues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required}
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Comprehension of medical terminology and procedures for designated specialties. [Required]
• Understanding of insurance verification and authorization processes. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ medical office or medical call center setting experience. [Preferred]
• Previous customer service experience. [Required]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.30 - $26.08

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.