Network Access Center Specialist

AdventHealth; Burleson (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

AdventHealth seeks a Network Access Center Specialist to provide exceptional customer service and address inquiries within their healthcare network. This full-time position offers a supportive environment promoting professional growth and a focus on holistic patient care. Ideal candidates have prior experience in customer service and healthcare, with a passion for uplifting others.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• 1+ year prior experience in a call center or customer service environment.
• 1+ year of experience in a healthcare setting focused on patient care.
• Certified interpreter (Spanish) preferred.

Responsibilities

• Field and resolve inquiries via phone, chat, and other methods.
• Provide exceptional customer service and anticipate consumer needs.
• Document interactions and update consumer records in technology systems.

Skills

Customer Service

Critical Thinking

Communication

Education

High School Diploma or equivalent

Associate's Degree

Tools

Outlook

Word

Excel

Power Point

Job description

Network Access Center Specialist – Huguley Medical Associates

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that togetherwe are even better.

Schedule: Full Time

Shift : Monday – Friday; 8:00am to 5:00pm

Location: Remote; Must live within 2 hours of Killeen or Burleson

The role you’ll contribute:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized SWR Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you’ll bring to the team:

• Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
• Demonstrates empowerment to successfully resolve customer inquiries
• Adhere to all established workflows, scripting, and department greetings
• Create delightful customer experience by setting proper expectations and consistently following through with end- users
• Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
• High School Diploma or equivalent
• 1+ year prior experience in a call center or customer service environment
• 1+ year of experience in a healthcare setting focused on patient care

Preferred qualifications:

• Associate's Degree
• College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)
• Certified interpreter (Spanish)

About the company

AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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