NetSuite Support Consultant

Cotton & Company LLP; Alexandria (VA); Remote; USD 105,000; Full time

Job summary

A global consulting firm is seeking an experienced NetSuite Support Consultant to provide expert client support and ensure optimal system performance. Responsibilities include resolving technical issues, conducting user training, and collaborating with internal teams. Applicants should have at least 2 years of NetSuite experience and strong problem-solving skills. Competitive salary of $105,000 with extensive benefits.

Benefits

Flexible Time Off

Comprehensive wellness program

Health insurance options

401(k) with employer contributions

Qualifications

• 2+ years of NetSuite support experience required.
• Expertise with approval workflows, electronic payments, and Fixed Assets preferred.
• Consulting experience is strongly preferred.

Responsibilities

• Serve as the primary point of contact for client NetSuite support inquiries.
• Diagnose, troubleshoot, and resolve functional and technical issues.
• Conduct user training sessions to empower clients.

Skills

NetSuite support experience

Problem-solving skills

Interpersonal skills

Customer service orientation

Education

BS in business, accounting, or IT related field

Tools

NetSuite ERP

Job description

About the Role

NetSuite Support Consultant - Remote. We are seeking an experienced and customer-focused NetSuite Support Consultant to join our dynamic team. In this role, you will provide expert support and guidance to our clients, helping them maximize the value of their NetSuite ERP systems. You will work closely with clients to resolve issues, implement enhancements, and ensure optimal system performance, contributing to their business success and our reputation for outstanding service.

What will you do in this role?

Responsibilities:

• Serve as the primary point of contact for client NetSuite support inquiries, providing timely and effective solutions.
• Diagnose, troubleshoot, and resolve functional and technical issues within NetSuite ERP and related modules.
• Document support cases, resolutions, and best practices, maintaining detailed records in our ticketing system.
• Collaborate with internal teams (implementation, development, sales) to escalate complex issues and meet SLA requirements of managed services clients.
• Conduct user training sessions and create support documentation to empower clients in using NetSuite efficiently.
• Stay current with NetSuite releases, features, and industry trends to provide proactive recommendations to clients.
• Participate in client onboarding and post-implementation support activities to ensure smooth transition and ongoing satisfaction.

What do you need to succeed in this role?

• 2+ years NetSuite support experience.
• BS, preferably in business, accounting, or IT related field.
• Accounting or financial systems background required.
• Expertise with approval workflows, electronic payments, Fixed Assets, Deferred Revenue preferred.
• Hands-on experience with NetSuite accounting & distribution modules preferred.
• Excellent problem-solving and analytical skills, with the ability to manage multiple support requests simultaneously.
• Outstanding communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Consulting experience is strongly preferred.
• NetSuite certifications a plus.
• Customer service oriented, with a proactive approach to client support and relationship management.

In addition, specific skills/experience required are as follows

• Servant Leader - You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused - You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration - You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking - You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

About Sikich LLC

Sikich, LLC, is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest CPA firms in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients' businesses.

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members' health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

In compliance with pay transparency laws, the midpoint of the salary range for this role is $105,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Benefits and Perks

• Flexible Time Off (FTO) Policy. We encourage every full-time employee to use paid time off. FTO is activated on your first day with our organization.
• The Firm recognizes paid holidays and strives to permit time off during the last week of the calendar year when client and project work permits.
• Comprehensive wellness program with activities tracked to earn rewards.

We also offer

• Flexible work arrangements
• Health, dental, vision, life and disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually
• Robust paid Parental Bonding Leave program
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days
• Tuition reimbursement
• Employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE - Sikich community volunteer program with up to four hours of paid time annually to volunteer

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich LLC is an Equal Opportunity Employer M/F/D/V

*Official correspondence will come from a Sikich.com email address and applicants/candidates are invited to contact us directly to verify communications.

Sikich currently practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA is a licensed CPA firm that provides audit and attest services to its clients. Sikich has a contractual arrangement with Sikich CPA under which Sikich provides Sikich CPA with professional and support personnel and other services to support Sikich CPA's performance of its professional services, and Sikich CPA shares certain client information with Sikich with respect to the provision of such services.