NetSuite Delivery Manager

OpenKrill; United States; Teletrabalho; USD 140 000 - 180 000; Tempo integral

Resumo da oferta

Atticus Advisory Solutions Inc. is seeking a NetSuite Delivery Manager to oversee the successful delivery of NetSuite implementations, optimizations, integrations and managed services engagements.

You will lead cross-functional teams across clients, consultants, solution architects, and executive leadership to ensure on-time, on-budget delivery in a fully remote EST environment. This role emphasizes governance, customer satisfaction, forecast accuracy, and continuous improvement.

Qualificações

• Bachelor’s degree or higher in IT, CS, business, accounting, or related field.
• 5+ years in NetSuite implementation, ERP consulting, or enterprise systems delivery.
• 3+ years in delivery management or consulting leadership overseeing multiple client projects.
• Strong knowledge of NetSuite ERP implementation, optimization, integrations, and managed services.
• Proven experience managing budgets, profitability, resource utilization, forecasting, and delivery performance.
• Demonstrated ability to manage executive-level client relationships and stakeholder expectations.
• Proven experience leading and developing consulting teams.
• Understanding of project governance, risk management, QA, and SLA compliance.
• Excellent communication, problem-solving, and decision-making skills.

Responsabilidades

• Own the successful delivery of a portfolio of NetSuite projects and managed services engagements.
• Establish project governance, delivery standards, and quality controls.
• Monitor project health, risks, budgets, scope, timelines, and resource allocation.
• Ensure consultants follow established implementation methodologies and delivery processes.
• Lead escalation management and coordinate recovery plans for project risks.
• Drive accountability across consultants, project managers, and solution architects.
• Serve as an executive-level point of contact for strategic clients.
• Build trusted advisor relationships with client stakeholders.
• Conduct executive steering committee meetings and project status reviews.
• Manage customer expectations regarding scope, timelines, and outcomes.
• Identify expansion opportunities and partner with sales on account growth initiatives.
• Manage consulting utilization and capacity planning.
• Forecast staffing needs and participate in hiring decisions.
• Coordinate resource assignments based on skills and priorities.
• Monitor team productivity and workload distribution.
• Oversee project profitability and gross margin performance.
• Review project budgets, burn rates, and revenue forecasts.
• Monitor time entry compliance and billing readiness.
• Manage change orders and scope expansion opportunities.
• Ensure engagements remain aligned with contractual commitments.
• Lead, mentor, and coach NetSuite consultants, project managers, and delivery leads.
• Support onboarding and development of consulting team members.
• Establish best practices, reusable assets, and delivery playbooks.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Participate in performance discussions and career development planning.
• Ensure solution quality prior to customer validation and go-live.
• Review project deliverables for completeness and adherence to standards.
• Support deployment readiness reviews and hypercare planning.
• Monitor customer satisfaction and project success metrics.
• Drive lessons learned and continuous process improvements.
• Oversee managed services delivery and support operations.
• Ensure SLA compliance and customer responsiveness.
• Coordinate priority escalation management.
• Establish operational procedures for support and enhancement requests.
• Partner with Customer Success teams on long-term client roadmaps.

Conhecimentos

Delivery leadership

Client management

Budgeting & forecasting

Governance & risk

Leadership & mentoring

Formação académica

Bachelor’s degree in Information Technology, Computer Science, Business, Accounting, or related field

Ferramentas

NetSuite

SuiteFoundation

ERP consulting

Descrição da oferta de emprego

Work Arrangement / Shift: Fully Remote | EST

Role Summary:The NetSuite Delivery Manager is responsible for overseeing the successful delivery of NetSuite implementation, optimization, integration, and managed services engagements. This role serves as the operational leader across multiple client projects, ensuring projects are delivered on time, within budget, and aligned with customer expectations.The Delivery Manager acts as the bridge between clients, consultants, solution architects, project managers, and executive leadership. They drive delivery excellence, resource utilization, forecasting, customer satisfaction, and continuous improvement across the consulting practice.

What You'll Be Doing:

Delivery Leadership

• Own the successful delivery of a portfolio of NetSuite projects and managed services engagements.
• Establish project governance, delivery standards, and quality controls.
• Monitor project health, risks, budgets, scope, timelines, and resource allocation.
• Ensure consultants follow established implementation methodologies and delivery processes.
• Lead escalation management and coordinate recovery plans when project risks arise.
• Drive accountability across consultants, project managers, and solution architects.

Client Relationship Management

• Serve as an executive-level point of contact for strategic clients.
• Build trusted advisor relationships with client stakeholders.
• Conduct executive steering committee meetings and project status reviews.
• Manage customer expectations regarding scope, timelines, and outcomes.
• Identify expansion opportunities and partner with sales on account growth initiatives.

Resource & Capacity Management

• Manage consulting utilization and capacity planning.
• Balance project demand against available delivery resources.
• Forecast staffing needs and participate in hiring decisions.
• Coordinate resource assignments based on skills, availability, and project priorities.
• Monitor team productivity and workload distribution.

Financial Management

• Oversee project profitability and gross margin performance.
• Review project budgets, burn rates, and revenue forecasts.
• Monitor time entry compliance and billing readiness.
• Manage change orders and scope expansion opportunities.
• Ensure engagements remain aligned with contractual commitments.

Team Leadership & Development

• Lead, mentor, and coach NetSuite consultants, project managers, and delivery leads.
• Support onboarding and development of consulting team members.
• Establish best practices, reusable assets, and delivery playbooks.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Participate in performance discussions and career development planning.

Quality Assurance

• Ensure solution quality prior to customer validation and go-live.
• Review project deliverables for completeness and adherence to standards.
• Support deployment readiness reviews and hypercare planning.
• Monitor customer satisfaction and project success metrics.
• Drive lessons learned and continuous process improvements.

Managed Services Oversight

• Oversee managed services delivery and support operations.
• Ensure SLA compliance and customer responsiveness.
• Coordinate priority escalation management.
• Establish operational procedures for support and enhancement requests.
• Partner with Customer Success teams on long-term client roadmaps.

What You'll Need:

• Bachelor’s degree in Information Technology, Computer Science, Business, Accounting, or a related field.
• 5+ years of experience in NetSuite implementation, ERP consulting, or enterprise systems delivery.
• 3+ years of experience in delivery management or consulting leadership, overseeing multiple client projects.
• Strong knowledge of NetSuite ERP implementation, optimization, integrations, and managed services.
• Proven experience managing project budgets, profitability, resource utilization, forecasting, and delivery performance.
• Demonstrated ability to manage executive-level client relationships, project escalations, and stakeholder expectations.
• Proven experience leading, mentoring, and developing consulting teams.
• Strong understanding of project governance, risk management, quality assurance, and SLA compliance.
• Excellent communication, problem-solving, and decision-making skills.

What Will Set You Apart:

• NetSuite certifications, such as SuiteFoundation or ERP Consultant.
• Experience working in a NetSuite consulting partner or professional services environment.
• Experience with project management, resource planning, and professional services automation (PSA) tools.
• Experience supporting international clients and identifying account growth opportunities.

About Atticus

Atticus Advisory Solutions Inc. is a specialized remote staffing and IT offshoring firm based in the Philippines, providing vetted, high-quality Filipino talent to global tech startups, SMEs, and consulting firms, focusing heavily on niche areas like ERP (NetSuite), Accounting and Finance and IT, offering integrated recruiting, upskilling, and HR support to ensure high retention and reliable offshore teams.

Atticus provides a comprehensive solution for international companies to build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino talent, managed with a focus on quality and long-term retention. We ensure the teams perform like extensions of the client’s own operations.

Who We Are

We are a customer-focused organization that puts people at the heart of everything we do. We believe great outcomes come from strong collaboration, where ideas are openly shared and teamwork is valued. Our team members are proactive and confident—they take ownership, speak up, and are not afraid to ask questions. We encourage curiosity and continuous improvement, empowering everyone to challenge the status quo and find better ways of working. We foster a growth mindset, where learning is continuous, feedback is welcomed, and mistakes are seen as opportunities to grow. Here, you are supported to develop your skills, improve processes, and make a meaningful impact.

Why Join Us

At Atticus Advisory Solutions Inc, we value our employees and provide a positive and collaborative work environment. We offer competitive compensation, benefits, annual leaves, health and medical insurances. Our culture offers flexible working arrangement and opportunities for growth and development.