NetSuite Delivery Lead

BDO USA, LLP; Akron (OH); On-site; USD 125,000 - 180,000; Full time

Job summary

BDO Digital, part of BDO USA, LLP, seeks an Experienced Manager to join the Enterprise Business Applications team. You will lead discovery, requirements, process documentation, and implementation management for ERP (NetSuite/ERP/CRM) initiatives across finance, manufacturing, distribution, and service functions.

You will design solution architectures, perform business analysis, and guide project milestones while mentoring junior consultants. Travel up to 25% is expected as needed.

Qualifications

• Bachelor's degree with 8+ years ERP experience or HS diploma with 10+ years ERP experience
• 8+ years of business process analysis and/or business applications experience
• 5+ years with NetSuite
• 5 NetSuite Supply Chain implementations
• Client-facing consulting experience preferred

Responsibilities

• Define needs for existing and new NetSuite solutions
• Document current enterprise applications and processes
• Identify inefficiencies and improvement opportunities
• Design functional solution designs for NetSuite/ERP/CRM
• Support project management and user documentation
• Provide ongoing configuration support and post-go-live support

Skills

Analytical skills

Communication skills

Facilitation

Documentation

Education

Bachelor's degree in ERP or related field

High School Diploma/GED with 10+ years ERP experience

Tools

Microsoft Visio

PowerPoint

Word

Smartsheet

SharePoint

Salesforce

NetSuite

Job description

Job Summary:

To support our double-digit growth goals, BDO Digital seeks an Experienced Manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.

Job Duties:

Strategy, Requirements & Selection:

• Participates in defining needs for existing, and new NetSuite solutions
• Documents existing enterprise business applications, related business processes, and personas impacted
• Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
• Envisions and develops representations of recommended future state options for evaluation by clients
• Understands related security structures and best practices
• Designs and develops scorecards for evaluation of candidate business applications
• Creates dashboard presentations of quantitative and qualitative scoring of candidate options
• Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client

Solution Functional Design:

• Performs functional (business process) solution design in business applications (NetSuite, ERP, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
• Supply Chain Management process design; including, but not limited to Advanced Manufacturing (WIP and Routings), Advanced Inventory (Demand Planning and Lot Tracking), Work Orders and Assemblies (Bill of Materials), and Warehouse Management System

Consulting:

• Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations

Program & Project Management:

• Supports, and manages aspects of business applications implementations
• Documents and maintains project milestones, phases, elements, and budget
• Monitors project progress by tracking risks, actions, issues, decisions, and other activities
• Develops references for users by writing and maintaining user documentation; training users

Implementation and Support:

• Provides functional support of EBA solutions and related technologies
• Manages and resolves issues, defects, and change requests
• Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
• Provides on-going support during project implementations and post-go-live support
• Responsible for configuration of solution based on requirements
• Fosters a positive demeanor, learning attitude and client service mentality with the team
• Travel - up to 25%, as needed
• Other duties as required

Supervisory Responsibilities:

• Owns and drives completion of projects and large key workstreams within as directed by practice leaders
• Manages projects and larger workstreams as directed
• Reviews quality of team deliverables
• Mentors and develops junior consultants

Qualifications, Knowledge, Skills, and Abilities:

Education:

• Bachelor's degree AND eight (8) or more years of industry experience with ERP systems, required OR
• High School Diploma/GED AND ten (10) or more years of industry experience with ERP systems, required

Experience:

• Eight (8) or more years of business process analysis and/or business application experience, required
• Five (5) or more years of experience with NetSuite, required
• Five (5) NetSuite Supply Chain implementations
• Some client facing best practice consulting experience, required

License/Certifications:

• One or more current business applications technology certifications, preferred

Software:

• Proficient in the use of Microsoft Visio, PowerPoint, Word, Smartsheet, and SharePoint, required
• CRM experience (NetSuite or Salesforce), preferred
• NetSuite ERP Experience (Enterprise software strategy, selection, and implementation experience, preferred

Language:

• N/A

Other Knowledge, Skills, & Abilities:

• Strong analytical, problem solving, facilitation, documentation, and communication skills
• Excellent communication and presentation skills, both verbal and written
• Excellent interpersonal and customer relationship skills
• Business process analysis, design, and process flow skills
• Excels at operating in a fast-paced technical environment

Keywords:

NetSuite, ERP, Consultant

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $125,000 - $180,000

NYC/Long Island/Westchester Range: $125,000 - $180,000

Maryland Range: $125,000 - $180,000