NetSuite Customer Experience Specialist

Perricone Juices; Vero Beach (FL); Vor Ort; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) plan

Zusammenfassung

Perricone Juices, in partnership with Natalie's Orchid Island Juice Company, seeks a Customer Service Representative in Vero Beach, FL to support daily order entry and inquiries. You will enter orders in NetSuite, confirm details with customers, and coordinate with Transportation, Shipping, and Sales to ensure accurate, on-time deliveries.

The role requires a high school diploma and at least 2 years in data entry and customer service; proficiency with NetSuite and MS Office is preferred.

Qualifikationen

• High school diploma or equivalent required.
• 2 years of data entry and customer service experience.
• Experience with NetSuite or another ERP system preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
• Excellent verbal and written communication skills.
• Strong accuracy and attention to detail, with solid analytical and problem-solving skills.
• Works well with a team and with other departments under time pressure.
• Bilingual (English/Spanish or English/Haitian Creole) a plus.

Aufgaben

• Enter customer orders into NetSuite accurately and on time.
• Know each customer's order details, including order day, ship day, truck route, and specialty items.
• Notify customers when their order has been received and entered, and send an order confirmation once the order is complete.
• Complete daily audits to make sure each customer PO matches the order in the system, and correct any errors.
• Help customers with order questions, including order changes, added items, delivery dates, and product questions.
• Work with Transportation and Shipping to answer questions about ship days, delivery days, and which truck an order is on.
• Answer the main company phone line, direct calls to the right department, and answer consumer questions about Natalie's products.
• Help internal team members with questions about customer orders, POs, and transportation.
• Respond to customer and consumer inquiries within 8–24 hours, and follow up until every question is answered.
• Communicate clearly, accurately, and professionally with customers, consumers, and team members.

Kenntnisse

Verbal and written communication

Attention to detail

Analytical problem solving

Team collaboration

Bilingual (English/Spanish or English/

Ausbildung

High school diploma or equivalent

Tools

NetSuite

Microsoft Office

Outlook

Excel

Word

Teams

Jobbeschreibung

Perricone Juices, in partnership with Natalie's Orchid Island Juice Company, seeks a Customer Service Representative in Vero Beach, FL to support daily order entry and inquiries. You will enter orders in NetSuite, confirm details with customers, and coordinate with Transportation, Shipping, and Sales to ensure accurate, on-time deliveries.

The role requires a high school diploma and at least 2 years in data entry and customer service; proficiency with NetSuite and MS Office is preferred.