NetOps Product Specialist, Expert

GTT, LLC; Fairfield (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading natural gas and electric energy company is seeking a NetOps Product Specialist to implement and support network monitoring tools. This remote position requires extensive experience in network monitoring technologies and the ability to work with various operations teams. Join a diverse and inclusive workplace that values your contributions and offers competitive benefits.

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

Qualifications

• 10+ years’ experience in supporting Network Fault Management tools.
• 5 years’ experience directly supporting Broadcom (CA) NetOps solutions.
• Knowledge of Python, PERL, Groovy, or other programming languages.

Responsibilities

• Installation and Configuration of network monitoring tools.
• Monitor the general health of the system.
• Provide troubleshooting and support for system monitoring tools.

Skills

Installation and Configuration of Broadcom (CA) DX NetOps solutions

Network monitoring and event management

Integration with Remedy Service Desk

Familiarity with networking protocols (e.g., SNMP, MPLS)

Client support and training

Education

BA/BS in Computer Science, IT Networking, Security, or related technical degree

Job description

Job Title: NetOps Product Specialist, Expert
Contract Duration: 6+ Months
Pay range $100 - $105/hr
Work Type: 100% Remote
Location: Fairfield, CA

Expert IT Product Specialist – NetOps
The IT Operations Tools team is responsible for the implementation and support of the client's monitoring tools for network, systems, and applications. Primary users of these tools are clients' ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).
Our client is implementing a new monitoring framework to support Network, Systems, and AIOps/ML, known as the Enterprise Network Management System (ENMS).
The ENMS is a multi-year program for network and infrastructure monitoring. The scope of the effort will support monitoring for 20K+ devices across network, telecom, common facilities, and infrastructure, and introduce new capabilities around AIOps and Automation. This position will report to the Manager of the IT Operations Tools team.
The successful candidate must have a strong understanding of network monitoring and event management technologies associated with large-scale enterprise environments.
They should have a wide variety of knowledge related to managing network equipment across a range of vendors using enterprise-class monitoring tools.

Responsibilities
The successful candidate will be responsible for the following. The list is not all-inclusive, and additional tasks may be assigned to the candidate.
Installation and Configuration of network monitoring tools.
Administration – Monitor the general health of the system.
Meet with network system owners for new monitoring requirements.
Provision monitoring for network devices (e.g., routers, switches, firewalls, load balancers, WaaS)
Configure tool integration with Remedy.
Provide client support and training.
Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches, and hotfixes.
Vulnerability Management – Review and install new patches on servers.
Transition Project / Build over to the Operations Team

Required Skills / Experience
Proficient in the Installation and Configuration of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA.
Proficient in supporting Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA for network system monitoring including routers, switches, firewalls, load balancers, and wireless.
Proficient in integrating Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM) with other Broadcom solutions: Infrastructure Manager (UIM) and AIOps (Operational Intelligence Dashboard) solutions.
Proficient in integrating Broadcom (CA) NetOps solutions with third-party Remedy Service Desk
Proficient in planning for the installation of Hardware, Software, Sizing, etc.
Familiarity with Remedy – creating, working incident, change, and work order tickets.
Certificate Management.
Familiarity with supporting monitoring tools for network solutions including routers, switches, firewalls, load balancers, and wireless.
Familiarity with networking protocols (e.g., SNMP, MPLS).
Work closely with network teams (Windows, UNIX, Network, Application, etc.) & Broadcom (CA) Support.
BA/BS in Computer Science, IT Networking, Security, or other related technical degree.

Desired Skills / Experience
10+ years’ experience in directly supporting Network Fault Management tools in large enterprises.
10+ years’ experience in directly supporting Network Performance Management tools in large enterprises.
5 years’ experience directly supporting Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM).
Creating and maintaining integration between Broadcom (CA) AIOps solutions: e.g., DX NetOps to Operational Intelligence Dashboard.
Managing product licenses.
Proficient in reviewing and installing new patches for the applications.
Knowledge of Python, PERL, Groovy, or other programming languages common to monitoring tools.

Equipment required:
Personal laptop. The client will only provide Citrix/VDI access.

Note:
Open to local and non-local

Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund

About The Company:
Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

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