NetCredit Loan Processing Representative (Remote)

Enova; Chicago, West Jackson (IL, OH); Remote; Full time

Job summary

Enova is seeking a Loan Processor to manage loan applications through a comprehensive training program. The role involves processing loans from submission to approval, ensuring compliance, and providing excellent customer service. This is a remote position for residents in specific states, offering competitive pay and a range of benefits.

Benefits

Health, dental, and vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Paid parental leave

Employee recognition and rewards program

Qualifications

• Experience in a call center setting preferred.
• Proficient in phone communication with active listening.

Responsibilities

• Manage loan applications ensuring compliance with quality standards.
• Handle inbound and initiate outbound calls regarding loan applications.

Skills

Communication

Multitasking

Customer-centric approach

Tools

CRM systems

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside in the state of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming.#BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Loan Processor, you will specialize in a specific brand through our comprehensive 3-week training program. Following training completion, your main responsibility will be processing loan applications, overseeing every loan in your assigned pipeline from initial submission to approval status.

Responsibilities:

• Manage a queue of loan applications, ensuring compliance with established quality standards for processing
• Handle inbound calls from customers regarding their loan application
• Initiate outbound calls to customers to verify details on loan applications and collect additional information if required
• Resolve customer issues efficiently through phone, email, or fax communication channels
• Keep customer accounts meticulously updated with accurate information

Requirements:

• Experience in a call center setting is preferred
• Proficient in phone communication and verbal skills, with a keen ability to actively listen
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Strong multitasking abilities, adept at setting priorities and managing time effectively

Compensation:

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Clickhere to review our California Privacy Policy for Job Applicants.