NetCredit Application Support Representative (Remote)

Gh Gruppe; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

An innovative financial technology company is seeking a dedicated Application Support Representative to join their remote team. In this role, you will receive comprehensive training and engage with potential customers, guiding them through the loan application process. Your ability to communicate effectively and provide exceptional customer service will be key in converting prospects into satisfied clients. The company values inclusion and offers a supportive work environment where employees can thrive. If you're passionate about helping others and want to be part of a values-driven organization, this opportunity is perfect for you.

Benefits

Health, dental, and vision insurance

401(k) matching

Paid time off

Paid parental leave

Employee recognition program

Charitable matching

Sabbatical program

Summer hours

Qualifications

• Experience in a call center setting is preferred.
• Strong phone communication and active listening skills are essential.

Responsibilities

• Manage incoming calls and assist customers in the loan application process.
• Maintain accurate customer accounts and ensure satisfaction.

Skills

Phone Communication

Active Listening

Customer Service

Multitasking

Education

High School Diploma or Equivalent

Tools

CRM Systems

Job description

NetCredit Application Support Representative (Remote)

Chicago, IL

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago, IL, or South Jordan, UT.

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. In the role of an Application Support Representative, you will undergo a comprehensive two-week training program to specialize in a specific brand. Following the completion of training, you will handle a significant volume of inbound calls, engaging with potential customers to aid them in their loan application process and effectively convert these prospects into sales.

Responsibilities:

• Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process.
• Guarantee customer contentment by explaining the distinctive features and advantages of Enova's products and services.
• Initiate proactive outreach to customers as needed, encouraging them to finalize their loan applications.
• Uphold exceptional customer service standards through articulate and effective verbal and written communication.
• Keep customer accounts meticulously updated with accurate information.

Requirements:

• Experience in a call center setting is preferred.
• Proficient in phone communication and verbal skills, with a keen ability to actively listen.
• Familiarity with CRM systems and their practices.
• Customer-centric approach with adaptability to various personality types.
• Strong multitasking abilities, adept at setting priorities and managing time effectively.

Compensation:
The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits.

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching plus a Roth option (U.S. Based employees only).
• PTO & paid holidays off.
• Sabbatical program (for eligible roles).
• Summer hours (for eligible roles).
• Paid parental leave.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.