.Net Core Offshore (Tue - Sat)

Luxoft; United States; Remote; USD 100,000 - 180,000; Full time

Job summary

Luxoft is seeking a Production Support/Incident Response engineer to own triage and resolution across the application stack. You will collaborate with DevOps, DB, Network, and QA teams to drive fast restoration of services and post-incident learning.

The role emphasizes hands-on troubleshooting, downstream automation, and continuous improvement of observability and runbooks to prevent recurrence.

Qualifications

• Must have strong C#/.NET Core experience developing enterprise systems.
• Proficient Python with frameworks.
• Experience with cloud ETL and data integration (AWS Glue, Apache Spark).
• Solid AWS experience including Lambda and DynamoDB.
• Web services: SOAP, REST, Web API-based protocols.
• Messaging and event-driven architectures.
• Exposure to observability for monitoring and troubleshooting.
• Git version control proficiency.

Responsibilities

• Triage and own incidents; rapid intake and prioritization of alerts and tickets.
• Act as Incident Owner during high-severity events with clear communication and fast restoration.
• Maintain real-time incident timelines and post-incident docs.
• Root-cause isolation across app, middleware, APIs, data and infra layers.
• Correlate logs/metrics/traces to identify anomalies and bottlenecks.
• Perform mitigations, rollbacks, and hotfix coordination to restore service quickly.
• Develop features and fixes for application enhancements.
• Collaborate across DevOps, Database, Network, Security, QA and vendors.

Skills

C#/.NET Core

Python

Cloud ETL

AWS

Web services

Messaging

Observability

Git

Willingness to learn

Django/Flask/FastAPI

Java

Amazon Neptune

Airline domain knowledge

Tools

Git

Observability platforms

Job description

Project description

The ideal candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements , cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities

• Triage & Incident Ownership
• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• Maintain accurate, real-time incident timelines and post-incident documentation.Troubleshooting & Restoration
• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.Application development/enhancement
• Developing features, enhancements, and bug fixesCross-Team Collaboration
• Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
• Facilitate postmortems and continuous improvement actions.Platform & Application Stack Awareness
• Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate the source of issues.
• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.Service Quality & Process Excellence
• Contribute to automation and self-healing routines, including alert tuning, auto-remediation, and runbooks.
• Identify monitoring gaps and opportunities to improve observability.

SKILLS

Must have

• C# and .NET Core: Expertise in C# and .NET Core, with demonstrated experience developing enterprise systems and working with relational and NoSQL databases, including MySQL and Microsoft SQL Server.
• Python: Strong knowledge of Python and experience with Python frameworks.
• Cloud ETL: Experience with any cloud ETL platform and data integration processes that extract data from multiple sources, transform it into a structured format, and load it into a target system. AWS Glue and Apache Spark are examples.
• AWS: Solid understanding of AWS cloud services and integration, including services such as Lambda and DynamoDB.
• Web services: Solid understanding of SOAP, REST, and Web API-based service protocols.
• Messaging: Experience with integration using any message broker and an understanding of event-based systems, including publish/subscribe, event streaming, loosely coupled architectures, and asynchronous integrations.
• Observability: Awareness of and hands-on experience using any observability platform for monitoring, logging, metrics, traces, anomaly detection, and troubleshooting.
• Version control: Knowledge of Git.
• Candidate should be trainable, flexible to learn and have a zeal / curiosity of “what/why/how

Nice to have

Experience with Django, Flask, or FastAPI. Experience with Amazon Neptune. Experience with Java. Exceptional triage and situational analysis skills for production support. Effective verbal and written communication skills. Airline domain knowledge is a plus.