NES Midwest - Outreach Specialist I

Franklin Energy; Cincinnati (OH); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Paid time off

Paid holidays

Other company-sponsored benefits and

Job summary

Franklin Energy in Cincinnati, OH is hiring an Outreach Coordinator to develop, coordinate, support, implement, and manage outreach for both new program start-ups and legacy programs. This role collaborates with internal and external stakeholders to achieve outreach results and meeting energy saving targets.

You will make outbound calls, present program information, and recruit and train contractors and customers to promote program participation. Travel up to 50% may be required.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position.
• 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience required.

Responsibilities

• Make outbound calls to new and existing customers to meet energy saving targets.
• Manage field time effectively with customer or Trade Ally visits.
• Develop and present program presentations to spur project activity.
• Respond to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion.
• Maximizes all opportunities in the process to close a project.
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs.
• Support outreach work plan creation, monitoring and updates.
• Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals.
• Complete
• search and discovery
• Actively
• cold calling
• Perform sign up weekly goal, coordination and presentations of programs
• Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs
• Identify improvement barriers and report information to Program Manager and Outreach Manager
• Prepare weekly and monthly project based activity reports and track progress towards program goals
• Assist in the implementation of specific energy efficiency programs in a
• flex
• capacity, according to defined budgets and energy savings targets
• Ability to work effectively with non-outreach orientate team personnel
• Contribute ideas being respectful and understanding of individual experience and knowledge compared to others
• Willingness to take direction for other team members
• Demonstrates honesty, keeps commitments and acts in a professional manner

Skills

Results oriented

Team player

Customer service

Communication skills

Detail oriented

Prioritization

Data entry

Microsoft Office

Problem solving

Diversity & Inclusion

Education

Bachelor's degree

Electric/gas utility-related experience

Tools

MS Office

Job description

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

This position is responsible for developing, coordinating, supporting, implementing, and managing outreach functions and performance for both new program start-up and legacy programs. This position also coordinates with internal and external programs stakeholders on processes and procedures to achieve outreach results.

Essential Duties and Responsibilities

Apply fundamental sales processes, procedures, methods and techniques. Understand and implement Sales Process, including but not limited to; Making outbound calls to new and existing customers to meet assigned energy saving targets Managing field time effectively with customer or Trade Ally visits Developing and presenting program presentations to spur project activity Responding to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion Maximizes all opportunities in the process to close a project. Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs Maintain knowledge of program "Best Practices", individual program offerings and how they can serve customers including features, advantages and benefits Support outreach work plan creation, monitoring and updates Develop a comprehensive understanding of program's strategic outreach direction and production levels to deliver established goals Complete "search and discovery" work where the answers are not clear Actively "cold calling" new potential suppliers/contractors and developing their participation in our programs Perform sign up weekly goal, coordination and presentations of programs Research the markets, accumulating data on businesses, and identifying the key allies to be targeted on behalf of the programs Identify improvement barriers and report information to Program Manager and Outreach Manager Prepare weekly and monthly project based activity reports and track progress towards program goals Assist in the implementation of specific energy efficiency programs in a "flex" capacity, according to defined budgets and energy savings targets Ability to work effectively with non-outreach orientate team personnel Contribute ideas being respectful and understanding of individual experience and knowledge compared to others Willingness to take direction for other team members Demonstrates honesty, keeps commitments and acts in a professional manner

Position Requirements

• Bachelor's degree or equivalent work experience required.
• Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered when deciding on this position.
• 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience required.

Required Skills, Knowledge and Abilities

• Results oriented
• Ability to work in a team atmosphere and to collaborate on continuous improvement efforts
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast-paced environment
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $45,000 to $50,000 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs.

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Paid time off
• Paid holidays
• Other company-sponsored benefits and programs

Travel Requirements

• Willingness to travel more than 50%

An Equal Opportunity Employer Safety -Sensitive Role Addendum

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.