Ease - Energy Advisor II

Franklin Energy; California (MO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Travel allowances

Job summary

Franklin Energy is seeking a field-based energy advisor to provide energy efficiency services to homeowners, landlords and utility customers. You will advise on modifications to electric and gas systems and coordinate program delivery, balancing field work (3 days) with office time (2 days) per week.

The role includes direct installation, client engagement, and support for rebate applications, with a focus on driving energy savings and program adoption across assigned territories.

Qualifications

• Bachelor’s degree from an accredited college or university or equivalent experience.
• 3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, energy management, or related experience.
• Previous experience managing staff performing proactive customer outreach activities.
• 2–3 years of experience in energy efficiency and/or energy modeling.
• Previous customer service, sales, or marketing experience.

Responsibilities

• Direct installation of energy saving products as directed by program management.
• Adhering to the safety requirements of the organization and the utility client.
• Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory.
• Understand and implement the company’s Sales Process.
• Make outbound calls to existing customers to meet assigned energy saving targets.
• Initiate new business with new customers through business-to-business efforts.
• Manage field time effectively with customer, Trade Ally and program stakeholder visits.
• Develop and deliver presentations to create awareness about the program.
• Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion.

Skills

Self-motivation

Organizational skills

Time management

MS Office

Data entry

Effective communication

Analytical thinking

Reliable transportation

Education

Bachelor’s degree or equivalent experience

Job description

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.

Position Summary

This position is responsible for providing our services directly to homeowners, landlords, building owners and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems; you will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time (typically 3 field days to 2 office days per week). This position will provide energy advice and coordination services for customers—including trade partner facilitation—and will identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

Essential Duties And Responsibilities

• Direct installation of energy saving products as directed by program management
• Adhering to the safety requirements of the organization and the utility client
• Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory
• Understand and implement the company’s Sales Process, including but not limited to:

• Make outbound calls to existing customers to meet assigned energy saving targets
• Initiate new business with new customers through business-to-business efforts
• Manage field time effectively with customer, Trade Ally and program stakeholder visits
• Develop and deliver presentations to create awareness about the program
• Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion

• Work with utility customers to provide energy efficiency and the business activities of its customers
• Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as required
• Discuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealing
• Enter data into spreadsheets and database to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as required
• Maintain professional appearance and behavior appropriate for a representative of our organization and the utility
• Build quick rapport with customers. Quickly initiate conversations with customers on site and virtually regarding energy usage at the facility
• Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year
• When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager
• Assist Program Manager in the training of new team members
• Lead presentations promoting energy efficiency programs for targeted groups
• Assist customers through the rebate application process
• Install energy efficiency products in tenant units and building common areas
• All other duties as assigned
  

Position Requirements

Education and Experience

• Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in electric/gas utility field will be considered. Equivalent work experience may be considered.
• 3 – 5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience
• Previous experience managing staff performing proactive customer outreach activities
• 2 – 3 years of experience in energy efficiency and/or energy modeling
• Previous customer service, sales, or marketing experience

Required Skills, Knowledge And Abilities

• Must be self-motivated, organized and have ability to prioritize workload
• Must be flexible to handle a wide variety and work at a fast pace
• Ability to adapt to changing environment in the program when required
• Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $70,000 to $75,000 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

Travel Requirements

• Willingness to travel less than 50%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

An Equal Opportunity Employer

An Equal Opportunity Employer

Safety -Sensitive Role Addendum

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.