NEMSA Coordinator (North Louisiana)

Monash University; Monroe (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

South Louisiana Community College seeks a Staff member in Monroe, LA to support NEMSA programs. You will provide admissions guidance, assist with financial planning and aid options, and deliver academic advising to students enrolled in NEMSA tracks.

Collaboration with instructors and deans ensures timely information and student success. The role requires strong communication, organization, and customer service skills, with experience in MS Office and a proactive, team-oriented mindset.

Qualifications

• Demonstrated ability to establish and maintain effective relationships.
• Ability to meet and/or exceed set program goals and objectives.
• Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written, required.
• Working knowledge of MS Office (Word, Excel, Outlook, Etc.)
• Excellent written and oral communication skills are necessary.
• Excellent customer service skills.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Provide information regarding admissions requirements and program specifics for students pursuing NEMSA programs.
• Provide information regarding financial planning, grants, and aid options for students pursuing NEMSA programs.
• Advise students enrolled in NEMSA programs to ensure retention and on-time completion.
• Coordinate with instructors, coordinators, and deans to inform students accurately about their training.
• Develop procedures to enhance connectivity between NEMSA students and SoLAcc Academic and Student Services.
• Manage intake process for SoLAcc for all NEMSA programs.
• Interact with potential students, applicants, current students and faculty on admissions, registration, student accounts, advising, student engagement, and disability services.
• Maintain records on NEMSA students.
• Assist students with scheduling National Registry through the SoLAcc Testing center.

Skills

Relationship building

Communication skills

Time management

Customer service

MS Office

Education

Bachelor Degree or Related Certification

Tools

MS Office Suite

Job description

Work type: Staff Full-Time
Location: Monroe, LA
Categories: Academic Affairs, Administrative Support

Department:Academic & Student Affairs

Type of Appointment:Unclassified - Administrative/Staff

Duties and Responsibilities:

Work Habits: 50%

• Provides information regarding admissions requirements, program specifics for students pursuing NEMSA programs.
• Provides information regarding financial planning, grant opportunities, and aid options for students pursuing NEMSA programs.
• Responsible for academic advising to students enrolled in NEMSA programs to ensure retention and on-time completion.
• Corresponds frequently with NEMSA instructors, regional coordinators, and SoLAcc Deans to ensure that enrolled students and prospective students receive timely and accurate information regarding their academic training.
• Develops procedures and processes, decision-making, and notification functions to maximize connectivity between NEMSA students and SoLAcc Academic and Student Services.
• Manages intake process for SoLAcc for all NEMSA programs.
• Interact with potential students, applicants, current students and faculty on matters pertaining to admissions, registration, student accounts, advising, student engagement, and disability services.
• Maintain relevant records on NEMSA students
• Assist students with scheduling National Registry through the SoLAcc Testing center.
• Collect data related to advising, program re-admit data, and other duties as needed.
• Assist with open house, preview day, and accreditation site visit activities as needed

Behavioral Standards: 30%

• Communicates effectively through individual meetings, email, or one-on-one sessions.
• Collaborates well with student intake team, registrars, and operational departments
• Assists faculty, deans, and NEMSA personnel and staff in preparation for special events: accreditation events, graduation, pinning, etc.
• Coordinates reports for student issues and complaints.
• Works independently within a team environment on special and ongoing projects.
• Must be detail oriented, self-motivated, and organized.
• Attends all mandatory meetings.

Institutional Support: 10%

• Collaborates within strong working relationships across SoLAcc, NEMSA, Acadian Companies, High School Recruiters, LCTCS, and other institutional partners.
• Travel to job fairs, workforce recruiting events, secondary schools, and other appropriate recruitment events to engage prospective students in the region.
• Assists with strategic planning for NEMSA programs
• Assists with events, recruiting and advising for NEMSA programs as needed.

Team Relations: 10%

• Works well with a team environment.
• Engages in a culture of respect, treats others with dignity and respect.
• Contributes to an environment where differences are valued and encouraged.
• Hold office hours on corporate schedule which requires operations during some holiday breaks and school closures.
• Joins committees and shares experience and expertise.
• Ensures a safe and respectable work environment.

Other duties as assigned.

• Minimum of 3 years professional experience

Required Knowledge, Skills and Abilities:

• Demonstrated ability to establish and maintain effective relationships
• Ability to meet and/or exceed set program goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills and communication skills, both oral and written, required
• Working knowledge of MS Office (Word, Excel, Outlook, Etc.)
• Excellent written and oral communication skills are necessary
• Excellent customer service skills
• Ability to remain adaptable and flexible to different situations and changes, including learning new systems and processes
• Ability to meet deadlines and work under pressure
• Ability to work effectively within a team-oriented environment
• Ability to work effectively and collaboratively with different groups and individuals
• Ability to problem-solve effectively
• Ability to work occasional overtime and weekend hours
• Ability to create accurate program budgets

Preferred Education:

Bachelor Degree or Related Certification (EMT, Safety, Training & Development, related Workforce Development certification)

As a member of the Louisiana Community and Technical College System,South Louisiana Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background and drug screen is required as a condition of employment. South Louisiana Community College is an equal opportunity/equal access employer. South Louisiana Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Advertised: 03 Sep 2026 Central Daylight Time
Applications close:

Louisiana Community and Technical Colleges System