Neighborhood Safety & Support Liaison

Focused Interruption; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Training, supervision and professional

Wellbeing and peer support

Job summary

Focused Interruption seeks a Community Safety Worker to build trusted relationships in Madison neighborhoods, connect residents to social and crisis services, and support conflict prevention. You will operate alongside violence-interruption staff for higher-risk cases and follow strict safety and confidentiality rules.

The role emphasizes approachable, patient, and community-minded work with strong ties to local resources and ongoing documentation of interactions.

Qualifications

• Experience with the public, communities, or vulnerable individuals in support/outreach roles.
• Strong ties to the communities served and ability to build trust across diverse groups.
• Excellent interpersonal and listening abilities.
• Comfort with basic de-escalation and everyday conflict resolution.
• Good judgment on when to elevate or refer to others.
• Knowledge of local social services and crisis resources.

Responsibilities

• Work in pairs on community assignments, following safety procedures.
• Maintain a visible, consistent, approachable presence in neighborhoods.
• Build everyday relationships with community members, families, businesses, and groups.
• Serve as a trusted first point of contact for questions and requests for help.
• Attend and support community meetings, events and gatherings.
• Respond to minor disputes with calm, non-judgmental de-escalation.
• Follow up to repair relationships and prevent recurring issues.
• Refer higher-risk situations to violence-interruption staff or emergency services.
• Identify community members who may benefit from support and provide referrals.
• Help navigate social services, crisis lines, healthcare, housing, food, and more.
• Follow up to ensure access to needed help and maintain knowledge of local services.
• Keep accurate, confidential records and share neighborhood observations with the team.
• Follow safety, confidentiality, and lone-working policies.

Skills

Empathy

Interpersonal skills

Active listening

De-escalation

Relationship building

Safety awareness

Confidentiality

Job description

Focused Interruption seeks a Community Safety Worker to build trusted relationships in Madison neighborhoods, connect residents to social and crisis services, and support conflict prevention. You will operate alongside violence-interruption staff for higher-risk cases and follow strict safety and confidentiality rules.

The role emphasizes approachable, patient, and community-minded work with strong ties to local resources and ongoing documentation of interactions.