NE Regional Installation Manager, DTC

LIXIL Water Technology Americas; Philadelphia (Philadelphia County); Remote; USD 91,000 - 127,000; Full time

Job summary

A leading company in home improvement is seeking a Regional Install Manager in Philadelphia. This role oversees the installation capability, ensuring quality metrics are met while managing installations across a defined region. The position requires significant travel and collaboration with installers and management.

Benefits

Target Incentive Plan participation

Qualifications

• 2-4 years of experience in construction, home improvement, or residential remodeling.
• 2+ years of management experience with field contractors.
• Valid driver’s license required.

Responsibilities

• Manages technical and customer escalations within the region.
• Delivers monthly completion targets by ensuring jobs are scheduled and completed.
• Trains new installers within region.

Skills

Communication

Multitasking

Education

Associate's degree in a construction-related field

Tools

Word

Excel

Google applications

Job description

About Us

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

Overview

Reporting to the National Installation Operations Leader, the Regional Install Manager (RIM) will own the Installation capability within his/her assigned geography. The RIM operates the Region at or above key metrics in the following areas: Install capacity, Install quality, Install cost, Job completions and Customer experience. The RIM manages the Region according to the National Install Ops Leader's functional strategy and vision, but will also be expected to initiate local and regional programs as needed to excel in the key areas listed above. Monitors existing installers for quality and consistency with the National expectations.

Responsibilities

• Remote position based out of the DC, Baltimore, Philadelphia area preferred.
• Northeast territory comprised of the Virginia, north to Maine and out to Indiana, Michigan.
• Manages technical and customer escalations within the region.
• Delivers monthly completion targets by ensuring jobs are scheduled and completed in a reasonable time frame. Takes leadership role in resolving pre-install or post-install issues with installer, customer and sales operations.
• Measures existing installers against all metrics and execute a constantly evolving strategy that optimizes over-performing installers, while reducing exposure to under-performing installers
• Partners with talent acquisition staff to identify and recruit new installers within region
• Trains new installers within region
• Maintains regular focus on job cost metric via invoicing submittals and work order analysis

Qualifications

• 2-4 years of experience in construction, home improvement, or residential remodeling.
• 2+ years of management experience, ideally with field contractors.
• Proficiency in Word, Excel, and Google applications.
• Strong communication skills, including the ability to engage with installers, customers, and management.
• Professional demeanor and command of business English.
• Ability to multitask and travel up to 50%.
• Valid driver’s license required
• Minimum associate's degree or equivalent experience in a construction-related field.
• This field position will require significant travel within the Northeast region of the US.
• Reports to the National Installation Operations Leader, aligning with national strategy while developing region-specific initiatives.

Hiring Range

The Hiring Salary Range for this position is $91,000.00 - $127,000.00 anually.

(Salary offer to be determined by the applicant’s education, experience, knowledge, skills, location, and abilities, as well as internal equity and alignment with market data.)

Other Compensation (if applicable): This role will be eligible to participate in the Target Incentive Plan.

EEO Statement

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.

• 2-4 years of experience in construction, home improvement, or residential remodeling.
• 2+ years of management experience, ideally with field contractors.
• Proficiency in Word, Excel, and Google applications.
• Strong communication skills, including the ability to engage with installers, customers, and management.
• Professional demeanor and command of business English.
• Ability to multitask and travel up to 50%.
• Valid driver’s license required
• Minimum associate's degree or equivalent experience in a construction-related field.
• This field position will require significant travel within the Northeast region of the US.
• Reports to the National Installation Operations Leader, aligning with national strategy while developing region-specific initiatives.

• Remote position based out of the DC, Baltimore, Philadelphia area preferred.
• Northeast territory comprised of the Virginia, north to Maine and out to Indiana, Michigan.
• Manages technical and customer escalations within the region.
• Delivers monthly completion targets by ensuring jobs are scheduled and completed in a reasonable time frame. Takes leadership role in resolving pre-install or post-install issues with installer, customer and sales operations.
• Measures existing installers against all metrics and execute a constantly evolving strategy that optimizes over-performing installers, while reducing exposure to under-performing installers
• Partners with talent acquisition staff to identify and recruit new installers within region
• Trains new installers within region
• Maintains regular focus on job cost metric via invoicing submittals and work order analysis