NCIS IT Support Specialist (Quantico, VA)

Life Cycle Engineering; Quantico (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Life Cycle Engineering is seeking an IT Support Specialist to operate a centralized service desk and provide Tier 1-3 IT support for hardware, software, and telecommunications. The role involves managing requests via ticketing systems, performing hardware troubleshooting, and maintaining IT equipment databases while supporting NCIS IT services in Quantico, Virginia.

A fully adjudicated Top Secret clearance (SCI eligibility) is required, with up to 25% travel expected.

Qualifications

• 1-2 years of IT support experience with an Associate's degree (or equivalent experience).
• Strong customer service skills and the ability to obtain necessary technical certifications for L3 support.

Responsibilities

• Provides Tier 1-3 technical support for hardware, software, and telecommunications.
• Manages service requests via ticketing systems, performs hardware troubleshooting, and maintains up-to-date IT equipment databases.

Skills

Customer service

Technical certifications

Education

Associate's degree

Job description

IT Support Specialist

Join Life Cycle Engineering in support of the NCIS IT support services mission headquartered in Quantico, Virginia. The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States (U.S.) Navy and Marine Corps.

This position is expected to start in Q3 of 2026.

Position Summary

As an IT Support Specialist, you will manage and operate a centralized service desk and oversee user support and help desk specialist resolving request/problem incidents.

Clearance Requirements

Fully adjudicated Top Secret clearance (SCI eligibility).

Essential Functions and Responsibilities

• Provides Tier 1-3 technical support for hardware, software, and telecommunications.
• Manages service requests via ticketing systems, performs hardware troubleshooting, and maintains up-to-date IT equipment databases.

Required Education, Skills, and Experience

• 1-2 years of IT support experience with an Associate's degree (or equivalent experience).
• Strong customer service skills and the ability to obtain necessary technical certifications for L3 support.

Physical Demands and Expectations

• Travel will be required to support this task (up to 25% travel).
• Regular physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 pounds), and standing; occasional prolonged sitting.
• Ability to speak, read, hear and write, with or without assistance.
• Ability to use phone and computer systems, copier, fax and other office equipment.

Benefits

• Affordable Medical/Dental/Vision Plans for employees and their families.
• Free Employee Life and Disability Insurance, with supplemental coverage options available.
• Health Savings Account and Flexible Savings Account options.
• Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP).
• Paid Vacation, Holiday, Sick Leave.
• Continuing Education and Professional Development programs at all levels.
• Flexible Schedules and Relaxed Dress Code.
• Employer-sponsored events, social collaboration, and open communication.
• Free access to an extensive online training library, including certification prep.
• Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more.

Equal Opportunity Employer

Life Cycle Engineering is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, genetic information, application for or service in the military or status as a disabled veteran or veteran, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state or federal law.