NCIS Help Desk Analyst Tier 1 - Active Secret clearance

General Dynamics IT; Quantico (VA); On-site; USD 32,000 - 43,000; Full time

Job summary

General Dynamics IT is seeking a Help Desk Analyst Tier 1 to support NCIS ITD at Quantico, VA. You will handle incoming requests, troubleshoot hardware, software, and network issues, and provide excellent customer service to internal and external users.

The role requires 2+ years in IT support, active Secret clearance, and Security+ CE certification. Onsite work at Quantico with standard 40-hour weeks and comprehensive benefits.

Qualifications

• 2+ years of IT support experience in a Help Desk environment.
• Experience with Cisco switches and routers.
• Security+ CE certification is required.
• US Citizenship is required; active Secret clearance.

Responsibilities

• Initiate and resolves service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket
• Diagnose, identify, isolate, and analyze problems using historical data
• Route calls to product line or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns
• Work with system admins and developers to ensure incidents are completed
• Provide outstanding customer service across organizational levels

Skills

Help Desk Support

IT End User Support

Education

High School Diploma

AAS Preferred

Job description

Job Information

Type of Requisition: Regular

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Technical Support Services

Job Qualifications:

Skills:

Help Desk Support, IT End User Support,

IT Help Desk Certifications:

None Experience:

2 + years of related experience US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Analyst Tier 1 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Analyst Tier 1 , the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

Initiate and resolves service request/problem incidents

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

Route calls to product line specialists, application, or system support specialists

Maintains and updates records and tracking databases

Alerts management to recurring problems and patterns of problems

Works with system administrators and developers to ensure services/incidents are completed

Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

WHAT YOU'LL NEED TO SUCCEED (Required):

Security Clearance Level: Active Secret clearance required.

Required Experience: 2+ years of IT support experience in a Help Desk environment

Experience with Cisco switches and routers

Required Certifications: Security+ CE

Education: High School Diploma. AAS Preferred.

Location: Onsite at Quantico, VA

US Citizenship required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities

Support: An internal mobility team focused on helping you achieve your career goals

Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers

The likely hourly rate for this position is between $22.95 - $31.05. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

T elecommuting Options: Onsite

Work Location: USA VA Quantico

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process t