NCIS Field Computer Specialist | Active Top Secret clearance

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Field Computer Specialist to support NCIS ITD operations at Joint Base Anacostia-Bolling, DC. The role emphasizes installation, maintenance, and on-site IT support across multiple locations in the DC area, including Bethesda and Dahlgren, with travel as required.

You will troubleshoot hardware and software, document issues, and collaborate with Contract Technical Representatives to ensure continuity of IT services for government

Qualifications

• 5+ years of experience with network administration and user support
• Experience in a military environment is a plus
• Installation, operation, configuration, and maintenance of business and end-user applications in large government installations
• Familiarity with a variety of technical support applications, concepts, practices and procedures

Responsibilities

• Provide IT support throughout area of responsibility
• Coordinate troubleshooting efforts for resolution of network outages
• Perform Trusted Agent functions for SIPR Token program
• Assist users in the region with VTC system deployment and maintenance
• Support NMCI by gathering requirements, ordering equipment and coordinating with CTR
• Maintain accurate inventory of IT assets and support troubleshooting

Skills

Network administration

User support

Military environment experience

IT support

Education

AAS Degree or equivalent work experience

Tools

ServiceNow

Job description

Transform technology into opportunity as a Field Computer Specialist at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.

The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Field Computer Specialist, you'll join our IT Technology Development division within the NCIS ITD organization at Joint Base Anacostia-Bolling, DC.

• Provides technical advice and guidance on installation, adaptation, configuration, and/or enhancement of company technical products, programs, and systems. On-site engineering technicians who utilize analytical and critical thinking to troubleshoot issues and problems with equipment or systems. Applies theories and write reports to outline issues and solutions.
• Provide IT support throughout area of responsibility
• Utilize ServiceNow for change management, ticketing system and asset inventory
• Coordinate troubleshooting efforts for resolution of network outages
• Perform Trusted Agent functions for SIPR Token program
• Assist users in the region with VTC system deployment and maintenance
• Support various admin duties, ex. Audits, inspections, create SOP, various data calls, training requirements, etc.
• Support NMCI by gathering requirements, ordering equipment, and coordinating with the Contract Technical Representative (CTR).
• Maintain accurate inventory of IT assets, configure equipment out-of-the-box, and support troubleshooting
• Helps diagnose and resolve computer-related problems as requested by employees and contractors, either in person or by using remote control software
• Responds to telephone calls and email requests for technical support
• Analyzes, troubleshoots, and resolves problems with business applications and hardware on all enclaves
• Performs general maintenance tasks and resolves fewer complex problems immediately, while more complex issues are communicated to a higher level of support
• Accurately documents all work in appropriate problem-tracking software
• Regular visits are from once a month to quarterly, based on IT projects or critical outages: Bethesda, MD; Patuxent River, MD; Dahlgren, VA + Quantico, VA
• Outlying sites supported by the DCFO FCS:Hanover, MD + Annapolis, MD

WHAT YOU’LL NEED TO SUCCEED :

• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 5+ yearsof experience with network administration and user support; Experience in a military environment is a plus
• Experience with installation, operation, configuration, and maintenance of multiple types of business and end user-specific application software in a large government installation
• Familiarity with a variety of technical support applications, concepts, practices and procedures
• Required Certifications: Security+ CE and GSEC, SSCP or CCNA-Security.
• Education: AAS Degree or equivalent work experience.
• Location: Onsite at Joint Base Anacostia-Bolling, DC.
• US Citizenship required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#NCIScareers