NCDIT - Network/Telecom Specialist- Junior

V-Soft Consulting Group, Inc.; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Job summary

V-Soft Consulting Group, Inc. is seeking a Junior Network/Telecom Specialist to support 911 communications centers across North Carolina from Raleigh.

The role focuses on IP connectivity, network equipment, and telecom services with emphasis on accurate documentation and clear communication. The position requires strong customer service, problem-solving, and the ability to use ticketing systems like Salesforce or ServiceNow, plus monitoring and incident tools.

Qualifications

• Requires a high school diploma or equivalent.
• Familiarity with IP connectivity, network equipment and telecom services.
• Experience using ticketing or case management systems (Salesforce, ServiceNow).
• Experience with monitoring dashboards and incident management applications.
• Ability to document technical issues clearly and accurately.

Responsibilities

• Serve as a primary point of contact for incoming calls and technical support requests from 911 centers across North Carolina.
• Gather detailed information on reported problems, equipment issues, and service interruptions.
• Navigate multiple software applications and communicate findings effectively.

Skills

Customer service

Problem-solving

Networking concepts

Documentation

Organizational skills

Verbal and written communication

Education

High school diploma or equivalent

Tools

Salesforce

ServiceNow

Job description

Network/Telecom Specialist- Junior

Primary Location: Raleigh, NC

V-Soft Consulting is currently hiring for a Network/Telecom Specialist- Junior for our premier client in Raleigh, NC.

Education And Experience

High school diploma or equivalent

Understanding IP connectivity, network equipment, and telecommunications services 4

Assigning severity levels based on operational impact, following SOGs, and routing issues to Tier II, vendors, or management. 4

Knowledge, Skills And Abilities

• Demonstrated customer service and problem-solving abilities
• Familiarity with basic networking concepts, including IP connectivity, network equipment, and telecommunications services.
• Experience using ticketing or case management systems such as Salesforce or ServiceNow.
• Experience working with monitoring dashboards, incident management tools, or technical support applications.
• Ability to accurately document technical issues and communicate information clearly.
• Strong organizational skills and attention to detail.

Technical Support and Incident Management

• Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina.
• Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions.

What you’ll do

Job Responsibilities

• Strong computer skills and the ability to navigate multiple software applications simultaneously.
• Excellent verbal and written communication skills

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].