NCAA Travel Coordinator - remote available

LinguaNet; Waterloo (IA); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading travel management company as an NCAA Travel Coordinator, responsible for managing travel requests for collegiate athletics. This role requires strong customer service skills, effective communication, and the ability to multitask in a dynamic environment. The position offers remote work flexibility and aims to enhance the travel experience for student athletes.

Benefits

Medical, Dental, Vision, Life, and Disability Insurance

401(k) plan

Vacation and Paid Time Off

Qualifications

• At least 2 years of customer service experience required.
• Travel agency experience preferred but not mandatory.
• Flexibility to work during peak periods.

Responsibilities

• Manage domestic and international travel requests for NCAA Travelers.
• Book air, hotel, and car reservations efficiently.
• Handle administrative and accounting tasks related to travel.

Skills

Customer service

Analytical skills

Communication

Multi-tasking

Education

Associate’s degree

Tools

Microsoft Office

Travelport+ GDS

Job description

Join to apply for the NCAA Travel Coordinator - remote available role at LinguaNet

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has an immediate opening for a Travel Coordinator in its NCAA Championships department. We have a great team culture where we genuinely enjoy who we work with. If you have travel agency, hospitality, or customer service experience, this may be a great fit for you! This position may be remote, and candidates should be able to start on 9/9/2025.

What You Can Expect In This Role

As the first contact for our NCAA Travelers, this position is responsible for domestic and basic international customer travel requests from assigned accounts for both group and individual travel. Travel requests are received and responded to via all means of business contact (phone, e-mail, or portal) for air, hotel, and car reservations in an efficient, courteous, and timely manner. This position manages all functions related to booking, administrative, and accounting tasks necessary to process travel documents, including support of online bookings. The role is based in Waterloo, IA, but may be remote.

Essential Functions

• Utilizes industry and proprietary technology, including Travelport+ GDS and online booking tools.
• Provides excellent customer service and effective communication.
• Strives to provide clients with a positive experience using analytical and strategic skills.
• Contributes positively to the team environment.
• Maintains quality and accountability in revenue-generating tasks.
• Dependable, reliable, flexible, and able to multitask.

Key Competencies

• Positive Mindset
• Self-motivation / Drive
• Work Ethic / Ownership
• Objective Listening
• Collaborative Style
• Critical Thinking
• Continuous Improvement
• Multi-tasking and Prioritization

Requirements

• Associate’s degree and/or at least 2 years of customer service experience.
• Travel agency experience preferred but not required.
• Flexibility to work overtime, evenings, and weekends during peak periods.
• Proficiency in Microsoft Office (Word, Excel, Outlook) preferred.

Compensation & Benefits

• Competitive salary based on experience
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) plan
• Vacation and Paid Time Off

Short’s Travel Management (STM) is a family-owned, women-owned company specializing in sports travel, moving more student athletes than any other travel management company. Our mission is to enhance the travel experience, and we are committed to innovation, service excellence, teamwork, passion, and dedication. STM is an EOE and participates in E-Verify.