NC State University is hiring : University Library Technician-Overnight Shift Sup

NC State University; Chapel Hill (NC); On-site; USD 33,000 - 66,000; Full time

Job summary

NC State University Libraries seeks a University Library Technician-Overnight Shift Supervisor to manage overnight operations, ensuring high-quality service and leading a team. The role requires problem-solving skills and the ability to work independently in a dynamic environment.

Qualifications

• Two years of experience in library services or related field.
• Ability to communicate clearly and knowledgeably.

Responsibilities

• Lead overnight operations and supervise staff.
• Collaborate on large-scale projects and manage deadlines.
• Evaluate services and refine workflows for efficiency.

Skills

Communication

Problem-Solving

Organizational Skills

Education

High school diploma or equivalency

Job description

University Library Technician-Overnight Shift Supervisor

Please see Special Instructions for more details.

Along with the application, please include your resume, cover letter and contact information for three professional references.

Job Posting Information

Posting Number

Posting Number PG194528SP

Internal Recruitment

Internal Recruitment No

Working Title

Working Title University Library Technician-Overnight Shift Supervisor

Anticipated Hiring Range

Anticipated Hiring Range $56,936

Work Schedule

Work Schedule Sunday to Thursday, 10 : 30 PM to 7 : 00 AM

Job Location

Department

Department Libraries

About the Department

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.

Access Services , part of the Libraries’ Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing comprehensive assistance through multiple channels—in person, via chat, and throughout the Libraries’ spaces. Our staff excels in clear communication and problem-solving, whether helping students locate a specific resource or guiding them through technology consultations. We manage a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the Libraries’ 5.3-million-volume collection on open shelves and in the bookBot, as well as print and electronic reserves. Furthermore, we facilitate global knowledge exchange by borrowing additional books and articles from libraries worldwide to support the discovery and delivery of resources for the NC State community.

As the Access Services Library Technician and Overnight Shift Supervisor at NC State University Libraries, you’ll be the key point of contact for overnight operations—ensuring smooth workflows, supporting patrons, and leading a dedicated team across multiple shifts and library locations. You’ll oversee high-impact services, coordinate complex projects across library locations, and enhance user experiences in a high-tech, research-focused environment.

This role requires autonomy and the ability to handle complex situations with creativity and precision. You’ll be an essential part of maintaining a high-functioning library system, ensuring services run smoothly across shifts while managing resources efficiently.

What You’ll Do :

• Lead overnight operations, supervising staff and overseeing service points to ensure consistent and high-quality customer service.
• Collaborate on large-scale projects, such as shifting collections and analyzing space needs within set budget considerations, while managing deadlines.
• Evaluate services, identify trends, develop documentation, and refine workflows for greater efficiency and impact.
• Maintain and support the print and technology lending collections, ensuring functionality and accessibility.
• Recruit, train, and supervise a team of 3 full-time staff and student workers.
• Resolve computing and printing issues with creative, user-focused solutions.
• Ensure safety and security of library users and materials.
• Adapt to changing needs and contribute to improving services that enhance the user experience.

If you have a strong sense of customer service and responsibility, enjoy solving problems, and can translate complex processes into practical action, we encourage you to apply.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

Other Required Qualifications

• Ability to communicate clearly and knowledgeably via in-person, phone, email, and online interactions.
• Ability to foster a welcoming environment of belonging for the student, faculty, staff and public visitor community at NC State.
• Familiarity with library resources and collections, with the ability to assist with research needs.
• Demonstrated ability to locate, analyze, and interpret data contained in complex online systems.
• Ability to exercise good judgement in interpreting and communicating policies and procedures.
• Ability to troubleshoot common technologies and consumer electronics (e.g., digital cameras, tablets, projectors, laptops).
• Detail-oriented with strong organizational, time management, and problem-solving abilities.
• Able to work independently and collaboratively as part of a team.
• Previous supervisory experience

Preferred Qualifications

Previous customer service experience in a library or academic environment.

Required License or Certification

N / A

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required?

Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 04 / 14 / 2025

Earliest Close Date (Positions will be posted until 5 : 00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Earliest Close Date (Positions will be posted until 5 : 00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 04 / 18 / 2025

Notice to Applicants

Please note that the work history on your resume, must also be included in your application.

Special Instructions

Along with the application, please include your resume, cover letter and contact information for three professional references.

Position Number

Position Number 00040124

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Title University Library Technician

Position Classification Band Level

Position Classification Band Level Advanced

Position Classification Salary Range

Position Classification Salary Range $ 33,540 - $ 65,378

Salary Grade Equivalency

Salary Grade Equivalency GN09

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours / week)

Full Time Equivalent (FTE) (1.0 = 40 hours / week) 1.0

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Non Mandatory - Emergency Event

Time Limited Position

Time Limited Position No

Time-Limited Appointment Length (if applicable)

Department Id

Department Id 250101 - Libraries

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [emailprotected] .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (

• How did you learn of this opportunity?

NCSU Website

• Job Alert (automated email from our system)
• NCSU Executive Search Services
• Other Online Job Board
• Carolina Job Finder / Employment Guide
• Job / Career Fair
• The Chronicle of Higher Education
• Professional Journal
• Professional Organization
• Direct Contact from NCSU HR Representative / Recruiter
• NCSU Employee Referral
• Social Media (LinkedIn, Twitter, Facebook, Other)
• Other
• If you learned about this vacancy from "other source" or "other website", please provide the source.

Open Ended Question)

• Please describe your experience supervising professional and student workers.

Open Ended Question)

• The schedule for this position is Sunday through Thursday, 10 : 30 PM to 7 : 00 AM. Are you able to commit to this fixed overnight schedule?

Required Documents

• Resume
• Contact Information for References

Optional Documents

NC STATE UNIVERSITY

RALEIGH, NC 27695

PHONE : [phone]

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

Any data not saved will be lost.

Click 'OK' to keep your session active.

J-18808-Ljbffr

Create a job alert for this search

University Is Hiring • Chapel Hill, NC, United States