NAVY LODGE ASSISTANT GENERAL MANAGER

Navy Exchange Service Command; Illinois; On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager for its Navy Lodge. This role is pivotal in ensuring efficient operations and guest satisfaction. You will oversee maintenance, manage staff, and ensure compliance with safety regulations. With a focus on operational excellence and guest experience, this position offers a unique opportunity to contribute to a vital service within the Navy community. If you have a background in hospitality management and a passion for service, this role could be your next career step.

Qualifications

• 4 years of experience in administrative or service industry management.
• 1 year of specialized experience in hotel/motel management.

Responsibilities

• Ensure guest satisfaction and maintain high standards of cleanliness.
• Coordinate preventive maintenance and manage staffing requirements.
• Supervise daily operations and ensure compliance with regulations.

Skills

Administrative Skills

Customer Service

Operational Management

Problem Solving

Supervisory Skills

Education

High School Diploma

Bachelor's Degree

Tools

Navy Lodge Management System (LMS)

Job description

Job Description - NAVY LODGE ASSISTANT GENERAL MANAGER (2500015M)

NAVY LODGE ASSISTANT GENERAL MANAGER

Job Number:

2500015M

Primary Location

Organization

NS Great Lakes

Pay Range:

$45,000 to $60,000

Job Summary:

Serves as Assistant to the Navy Lodge Manager in ensuring an efficient and profitable operation which meets the standards and guidelines of the Navy Lodge Program.

Duties and Responsibilities:

1. Maintains contact with guests to ensure guest satisfaction.
2. Responds to all guest inquiries and problems.
3. Conducts inspections of guest rooms, public access areas, and outside grounds for cleanliness and appearance.
4. Identifies deficiencies and ensures corrections are implemented.
5. Coordinates the preventive maintenance of the Navy Lodge facilities and equipment with maintenance personnel.
6. Responsible for knowledge of the overall operations of the Navy Lodge Management System (LMS) computer system.
7. Develops local instructions concerning housekeeping, maintenance, and reporting procedures, nonavailability of units, and a variety of related facility requirements.
8. Recommends changes to operating procedures to update operations and forwards to the Navy Lodge Manager.
9. Maintains liaison with vendors, suppliers, and other appropriate authorities within the local area to ensure adequate levels of service and to establish maximum vendor relations.
10. Coordinates services requirements with the Acquisitions Manager for those items, supplies, services, and labor which lend themselves to contact negotiation procedures.
11. Ensures compliance with all safety, fire, and sanitation regulations and is also responsible for the safety of guests and employees.
12. Performs supervisory duties.
13. Responsible for providing adequate staffing for areas of responsibilities and ensures performance plus training is accomplished.
14. Approves leave, evaluates performance, initiates disciplinary/corrective action, etc.
15. Under the direction of the Navy Lodge Manager, delegates authority and assigns responsibilities to department heads.
16. Responsible for reporting deficiencies to the Navy Lodge Manager.
17. Assumes Navy Lodge Manager duties in his/her absence.
18. Carries out EEO policies and communicates support of these policies to subordinates.
19. Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report OGE Form 450 as required.

MUST BE A US CITIZEN OR LIVED IN THE STATES FOR 3 YEARS.

Minimum Requirements:

A total of 4 years of experience consisting of the following:

1. GENERAL EXPERIENCE: 3 years of experience in administrative, technical, or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.
2. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.
3. SPECIALIZED EXPERIENCE: One year of responsible experience that provided an in-depth knowledge of hotel/motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating, or similar work which demonstrated the knowledge and abilities of the operational area.