Navy Enterprise IT Support Specialist

Astrion; Dahlgren (VA); On-site; USD 57,000 - 61,200; Full time

Job summary

Astrion in Dahlgren, VA seeks a Customer Tech Support Specialist (NEN) to deliver technical service desk support, workstation troubleshooting, and network administration for Navy end-users.

The role supports Naval Enterprise Networks and ensures operational readiness for active duty personnel, government civilians, and contractors, resolving escalated issues, managing hardware lifecycles, and maintaining compliance with DoD cybersecurity standards.

Qualifications

• Six years of professional experience relating to NEN programming (NET, CLIN offerings, NEN ordering).
• IAT Level II with a Tier 3 investigation.
• Experience with Windows 10/11, Microsoft 365 apps, and basic TCP/IP networking.
• Ability to obtain and maintain a SECRET clearance.

Responsibilities

• Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
• Log, track, monitor, and close IT service requests using Remedy ITSM tools.
• Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
• Manage user accounts, network permissions, share drives, and distribution lists within Active Directory.
• Assist with local IT data calls, asset inventory tracking, and IA software updates.
• Provide dedicated, high-touch support to senior military officers and civilian executives.

Skills

NEN programming

NET

IAT Level II

Tier 3 investigation

Windows 10/11

Microsoft 365

TCP/IP networking

SECRET clearance

Education

Bachelor's degree in IT/CS or related field

Tools

BMC Remedy ITSM

BMC Helix ITSM.Tech

Job description

Astrion in Dahlgren, VA seeks a Customer Tech Support Specialist (NEN) to deliver technical service desk support, workstation troubleshooting, and network administration for Navy end-users.

The role supports Naval Enterprise Networks and ensures operational readiness for active duty personnel, government civilians, and contractors, resolving escalated issues, managing hardware lifecycles, and maintaining compliance with DoD cybersecurity standards.