Navigator-Overnight

Vincentian CARES; Saint Petersburg (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision insurance

Disability insurance

PTO 120 hours biweekly

Paid holidays

403(b) with employer match

Job summary

Vincentian CARES seeks an Overnight Navigator II in St. Petersburg, FL. You will manage intake/discharge activities, set Housing Plans, track client progress, and work with PHMIS to document cases and services.

The role involves assisting up to 120 clients in a dorm-like setting, coordinating volunteers, and ensuring safe, clean service areas. A High School diploma or GED is required and background checks apply.

Qualifications

• High School diploma or GED is required.
• Security training and/or experience in security is preferred.
• Experience helping or working with homeless population is preferred.
• Ability to adapt to a fast-paced environment and changing conditions.

Responsibilities

• Register all new clients during shift with demographics and housing info.
• Set attainable goals and monitor progress of clients.
• Assist with management of client volunteers.
• Maintain cleanliness of dining area and lounge.

Skills

English proficiency

Customer service

Multitasking

Communication skills

Teamwork

Respect diversity

Adaptability

Attention to detail

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Navigator-Overnight

St. Petersburg, FL, US

2 days ago Requisition ID: 1288

Salary Range: $16.63 To $16.63 Hourly

MISSION STATEMENT:

To transform lives through love and service.

SUMMARY:

The CARE Center Intake Navigator II performs various duties relative to the Intake/discharge and navigation. Primarily they are responsible for the ongoing assessment of clients with continued follow up to be sure he/she reaches their individual goals and exit to permanent housing. This role will work with Pinellas Homeless Management Information System (PHMIS) to open and close all client cases, provide goal setting and assessment of client needs. Overnight Navigators admit up to 120 homeless men and women who sleep 70 in the Food Center dining area-turned "dormitory" and 50 in outside Courtyard area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Register all new clients between 2:30 p.m. and 6:00 p.m., using intake folders that include the individual's demographics, income status, and other information about their housing
• Set attainable goals and monitor progress of clients to report to our Case Manager
• Provide assistance with the management of client volunteers
• Routine monitoring of cleanliness in dining area/lounge
• Assist clients with varying needs, i.e. general information, housing, apartment searching, veteran assistance, and referrals
• Provide assistance with restroom access, showers, bus passes, environmental respite and use of a phone
• Use of Pinellas Homeless Management Information System (PHMIS)
• Follow up and evaluation on progress of clients then report to management on client progression
• Work with volunteers to make sure showers and laundry areas are functional and clean
• Scan clients into PHMIS for all meal services as necessary
• Making ID badges for new clients and replacements as needed
• Knowledge of harm reduction, motivational interviewing and trauma-informed care.
• Ability to focus on moving client into Permanent Housing develop a Housing Plan with clients
• Complete necessary paperwork including incident reports, maintenance requests, and contact supervisor for all necessary instances
• Oversee Scanning ID’s for all clients at meal services
• Making ID badges

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements
• Complies with all company safety, personnel and operational policies and procedures
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the Vincentian CARES Mission

Employee Benefits:

• Health Insurance.
• Life insurance.
• Vision insurance.
• Short- and Long-Term Disability.
• 120 hours of PTO accrued biweekly starting at day 1 of employment.
• 13 Paid Holidays to include Employee's birthday and Date of Hire.
• 403(b) with employer match up to 3%.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening
• Valid Florida driver's license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation /Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the Vincentian CARES Mission and Values

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Basic computer skills
• Able to work in high population
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Negotiation - Bringing others together and trying to reconcile differences
• Approach the job with a positive "can do" attitude
• Review prior cases and do checkups on clients

EDUCATION AND EXPERIENCE:

• This position requires a High School diploma or GED certificate
• Security training and/or experience in security
• Experience helping or working with homeless population

Ability to adapt to a fast pace and changing environment

GENERAL PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS:

Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT:

Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule, or work odd hours. All information associated with the Agency is confidential.

Vincentian CARES is an Equal Opportunity Employer.