Navigator-Overnight

Vincentian CARES; Florida; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vision Insurance

Short- and Long-Term Disability

PTO

13 Paid Holidays

403(b) with employer match

Job summary

Vincentian CARES South Pinellas, Inc. seeks an Overnight Navigator to support residents at New Port Richey, FL. The role works with the PHMIS/HMIS system to manage cases from intake to exit, helping residents set goals and access services through the night.

Responsibilities include screening, assisting with move-ins, de-escalation, documenting incidents, and coordinating life skills activities while maintaining a safe, welcoming environment.

Qualifications

• Able to speak, write and understand English.
• Must have basic computer skills.
• Sensitive to and respectful of diverse populations.
• Ability to organize, multi-task and meet deadlines.
• Excellent communication and listening skills.
• Must have valid Florida driver’s license if driving for agency business.

Responsibilities

• Provide coverage for overnight shifts as needed.
• Screen individuals for enrollment and collect HUD universal data.
• Help clients achieve goals with case management team and document progress.
• Respond to emergencies and behavioral health crises.
• Monitor cleanliness in dining area, courtyard and surrounding spaces.
• De-escalate conflicts using trauma-informed approaches and document incidents.
• Provide information on on-site and community services to residents.
• Assist with move-ins, orientations and resident engagement activities.
• Maintain a clean, safe, welcoming environment for clients, visitors and staff.
• Complete shift logs, incident reports and resident notes.
• Utilize HMIS Clarity and internal digital records for case management.
• Coordinate groups and life skills activities with staff and partners.

Skills

English proficiency

Basic computer skills

Cultural sensitivity

Time management

Communication skills

Driver's license

Education

High School diploma or GED

Security training/experience

Tools

HMIS Clarity

Internal digital client records

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Navigator-Overnight

PSH RFT Professional New Port Richey, FL, US

2 days ago Requisition ID: 1294

Salary Range: $16.53 To $16.53 Hourly

MISSION STATEMENT: To transform lives through love and service.

SUMMARY: The CARE Center Intake Navigator Specialist performs various duties relative to the Intake/discharge and navigation. Primarily they are responsible for the ongoing assessment of clients with continued follow up to be sure he/she reaches their individual goals and exit to permanent housing. This role will work with Pinellas Homeless Management Information System (PHMIS) to open and close all client cases, provide goal setting and assessment of client needs. Overnight Navigators admit up to 120 homeless men and women who sleep 70 in the Food Center dining area-turned "dormitory" and 50 in outside Courtyard area.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• May be required to provide coverage for overnight shifts based on program needs and staffing requirements.
• Assist case managers and other staff with screening individuals for enrollment and collecting HUD-required universal data elements, including demographic, income, and housing information
• Work with clients to achieve attainable goals co-created with the case management team, while monitoring and documenting progress to support ongoing case management efforts
• Respond to resident concerns, emergencies, and behavioral health crises.
• Routine monitoring of cleanliness in dining area/lounge, the courtyard and surrounding areas that border the facility.
• De-escalate conflicts and utilize trauma-informed approaches.
• Document incidents and communicate concerns to appropriate staff.
• Provide information regarding available on-site and community-based services.
• Assist with move-ins, orientations, and resident engagement activities.
• Assists with maintaining a clean, safe, and welcoming environment for clients, visitors, volunteers, and staff.
• Complete shift logs, incident reports, and resident interaction notes.
• Use of Homeless Management Information System (HMIS) – Clarity and internal Digital client record system
• Assist the case management team, supervisory staff, and community partners with coordinating scheduled groups and life skills development activities.
• Knowledge of harm reduction, motivational interviewing and trauma-informed care.
• Complete necessary paperwork including incident reports, maintenance requests, and contact supervisor for all necessary instances

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements
• Complies with all company safety, personnel and operational policies and procedures
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the Society of Vincentian CARES Pinellas Inc. Mission

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation /Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the Vincentian CARES, South Pinellas Inc. Mission and Values
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Basic computer skills
• Able to work in high population
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Negotiation - Bringing others together and trying to reconcile differences
• Approach the job with a positive “can do” attitude
• Review prior cases and do checkups on clients

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• This position requires a High School diploma or GED certificate
• Security training and/or experience in security
• Experience helping or working with homeless population
• Ability to adapt to a fast pace and changing environment

BENEFITS:

• Health Insurance
• Life insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment
• 13 Paid Holidays to include Employee’s birthday and Date of Hire
• 403(b) with employer match up to 3%

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

Vincentian CARES South Pinellas, Inc. is an Equal Opportunity Employer.