NationalLink Reviewer, Quality Assurance

ServiceLink IP Holding Company, LLC; Findlay Township (PA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company seeks a Quality Assurance Reviewer to perform administrative reviews of valuation products. The role includes ensuring compliance with industry standards and facilitating communication between clients and appraisers. Ideal candidates should have relevant educational backgrounds and experience in appraisal reviews, along with strong attention to detail and customer service skills.

Qualifications

• Bachelor's or Associate’s Degree from an accredited institute.
• Prior experience as a mortgage underwriter or in valuations/appraisal review preferred.
• Good knowledge of appraisal practices and procedures including USPAP preferred.

Responsibilities

• Ensure all steps of the QA Valuation process are completed accurately.
• Monitor, track, and respond to client and vendor inquiries.
• Maintain compliance with State and Industry regulations.

Skills

Attention to detail

Customer service

Communication

Education

Bachelor's or Associate’s Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

The Quality Assurance Reviewer performs an administrative review of valuation products in accordance with regulatory, industry and lender requirements, facilitates the relationship between the clients and the appraiser, responds to and satisfies client issues in a timely, consistent manner and ensures accurate resolution.

**This role is able to be performed remotely/from home, however, preference may be given to candidates within reasonable commuting distance of Pittsburgh, PA and local candidates may be required to work in-office occasionally.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes.
• Meet personal and departmental productivity and quality goals/metrics.
• Interpret and implement Quality Assurance policies and procedures for Valuation products.
• Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards.
• Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting.
• Maintain compliance with State and Industry regulations including Appraisal Independence.
• Monitor, track and consistently respond to client and vendor inquiries.
• Ensure appropriate escalation paths are followed.
• Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols.
• Attend departmental meetings as required.
• Maintain a positive, professional business relationship with vendors, clients and internal staff.
• All other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's or Associate’s Degree from an accredited institute.
• Prior experience as a mortgage underwriter or experience with Valuations/appraisal administrative review strongly preferred.
• Good working knowledge of standard appraisal practices and procedures including USPAP strongly preferred.
• Knowledge of valuations office processes, procedures and technology.
• Attention to detail.
• Strong customer service and communication skills.
• Ability to read operational reports and workflows.
• Knowledge of personal computer operation, including use of Microsoft Outlook, Word and Excel.