National Team Platelet Scheduler (Remote)

American Red Cross; Indiana (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

A nonprofit organization is seeking a National Team Platelet Scheduler (Remote) who will handle customer service inquiries and support donors. Applicants should have a high school diploma and six years of experience in customer service, with excellent communication skills. This position provides a chance to make a difference daily and offers competitive benefits including medical, dental, and a 401K plan.

Benefits

Medical, Dental, Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO + Holidays

401K with 5% match

Paid Family Leave

Employee Assistance

Disability and Insurance

Qualifications

• Minimum six years of customer service or related experience required.
• At least 18 months of experience as a Red Cross Telerecruiter is needed.
• Ability to adapt to ongoing change and work with potentially difficult customers.

Responsibilities

• Triaging and handling complex contacts to resolve donor and agent needs.
• Providing exceptional customer service through phone, email, and messaging.
• Accurately processing activities and performing administrative duties.

Skills

Excellent customer service skills

Problem-solving skills

Ability to work in a fast-paced environment

Effective verbal communication

Education

High school diploma or equivalent

Bachelor Degree

Tools

Multiple computer applications

Job description

Overview

National Team Platelet Scheduler (Remote)

Job ID: 4343

Job Type: Full Time

Category: Customer Service

Education: Bachelor Degree

Posted: 2025-09-26

Location: Remote in Indiana | United States

Job Views: 45

Salary: USD Negotiable

Job Description

National Team Platelet Scheduler (Remote) from the American Red Cross. This latest National Team Platelet Scheduler (Remote) job vacancy is located in Remote in Indiana, United States. This opening is open to job seekers with the latest education / graduate Bachelor Degree. Job Vacancies in the Customer Service field have been opened and published up to the specified time.

Job Responsibility

Be responsible for triaging and handling complex contacts (via phone, email or instant messaging) to resolve donor and agent needs while providing exceptional customer service. Perform outbound calls and email communications as needed to respond to donors and agents. Utilize internal processes to track all contacts using multiple systems.

Department hours of operation: 9:00 AM to 11:00 PM Eastern time (6:00 AM to 8:00 PM Pacific). Schedule: Mid-shift - to be determined. Must be willing to work 1 weekend day. Pay: $16-$20 per hour (DOE). Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

What You'll Do

• Accurately process DRMS Activities and perform administrative duties as assigned to the National Call Center Services Mailbox.
• Contact donors to respond to questions and provide resolution. Forward medical eligibility questions to the appropriate office as needed.
• Support agent questions through phone, instant message and/or email. Respond to emails to address the needs of the customer.
• Process after-hours and downtime messages left in the National Voicemail Inbox.
• Provide support to inbound call volume.
• Accurately follow all procedures to ensure work is completed consistently and regulated policies are followed.
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and record outcomes of calls. Provide high-level customer support through the use of appropriate scripting and timely follow-up.
• Develop a working knowledge of donor criteria and organizational departments and maintain production standards to meet established collection goals. Maintain accurate records of donors/groups contacted and appointments scheduled avoiding errors, poor customer relations and to ensure sufficient donor availability.

What You Need To Succeed

Education: High school diploma or equivalent required.

Experience: Minimum six years of customer service, telerecruiting or related equivalent experience required. Includes minimum of 18 months of experience as a Red Cross Telerecruiter.

Skills and Abilities: Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Ability to adapt to ongoing change. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401K with 5% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering? Life's emergencies don't stop, and neither do American Red Cross volunteers. Visit redcross.org/volunteertoday to learn more.

To view the EEOC Summary of Rights, click here: Summary of Rights

Keywords: Indiana jobs

Closed Date: 2025-10-26