National Strategic Accounts Director - Facilities

Smart Care Equipment Solutions; Illinois; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Smart Care Equipment Solutions seeks a Director of Strategic Accounts for Facilities Management to lead national FM partnerships and executive-level engagement. You will drive multi-year plans, grow revenue, and improve retention while aligning procurement, operations, and leadership across complex customer ecosystems.

You will build trusted advisory relationships, lead high-stakes negotiations, and collaborate across Smart Care and affiliates to maximize profitability and customer success.

Responsibilities

• Own and grow a portfolio of strategic national Facilities Management accounts and key FM organizations.
• Develop and execute multi-year strategic account plans that align customer priorities with Smart Care growth objectives and drive retention, expansion, and profitability.
• Map customer stakeholders, decision-makers, and influencers to identify expansion opportunities and mitigate business risk.
• Build executive-level relationships that establish Smart Care as a trusted strategic partner and create customer advocates.
• Navigate complex customer organizations to build awareness, advocacy, and alignment across procurement, operations, facilities, and executive leadership teams.
• Act as the voice of the customer internally while balancing organizational priorities, customer expectations, and profitability objectives.
• Lead complex contract negotiations that deliver long-term mutual value and support sustainable business growth.
• Own revenue retention, expansion, and profitability targets for assigned strategic accounts.
• Identify and pursue enterprise-wide opportunities across Smart Care service lines, business units, and geographic markets.
• Monitor account performance, including revenue growth, margin contribution, renewal rates, customer lifetime value, and share-of-wallet penetration.
• Leverage customer operational, repair, and maintenance data to identify trends, uncover opportunities, and support strategic decision-making.
• Develop growth initiatives that strengthen customer relationships while delivering measurable financial results for Smart Care and its customers.
• Influence and align stakeholders without direct authority to achieve customer and company objectives.
• Establish relationships with executive, procurement, operational, and account leadership stakeholders across customer organizations.
• Influence strategic decision-making by presenting market insights, performance trends, operational recommendations, and growth opportunities.
• Lead Executive Business Reviews and Quarterly Business Reviews that demonstrate operational performance, business value delivered, strategic initiatives, and future growth opportunities.
• Represent Smart Care at customer leadership meetings, industry conferences, trade associations, and strategic customer events.
• Serve as the primary executive point of contact for assigned accounts and ensure alignment between customer objectives and Smart Care capabilities.
• Develop national account strategies that create revenue opportunities across regional and local markets.
• Create alignment between national account objectives and local execution plans.
• Partner with local and regional sales teams to identify, prioritize, and pursue growth opportunities, develop account penetration strategies, and convert enterprise relationships into field-level revenue opportunities.
• Facilitate collaboration between customer stakeholders, field sales teams, operations leaders, and support resources to drive successful expansion initiatives.
• Work cross-functionally across Smart Care and affiliate companies to capitalize on growth opportunities and deliver a seamless customer experience.
• Provide strategic guidance to operations teams to ensure compliance with customer requirements, service-level agreements, and performance expectations.
• Work cross-functionally to resolve customer concerns, manage escalations, and implement solutions that improve customer satisfaction and retention.
• Analyze customer feedback, operational performance, and service metrics to identify continuous improvement opportunities.
• Navigate customer and third-party technology platforms, including facilities management and procurement systems, while coordinating support from internal teams as needed.
• Drive organizational alignment and communication to ensure successful execution of customer commitments and strategic initiatives.
• This position typically involves a mix of remote work, client visits, and attendance at industry conferences or company events.
• Travel required up to 50%.

Job description

Smart Care Equipment Solutions seeks a Director of Strategic Accounts for Facilities Management to lead national FM partnerships and executive-level engagement. You will drive multi-year plans, grow revenue, and improve retention while aligning procurement, operations, and leadership across complex customer ecosystems.

You will build trusted advisory relationships, lead high-stakes negotiations, and collaborate across Smart Care and affiliates to maximize profitability and customer success.