National Service Technician/Trainer

Terex Utilities - USA; Watertown (SD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life insurance

AD&D

Short-term disability

401k matching

Employee stock purchase plan

Tuition reimbursement

Job summary

Terex Utilities seeks a National Service Technician/Trainer in Watertown, SD to lead on-site service and repair operations and deliver technical training for customers. You will work closely with engineering, coordinate factory workshops, and create instructional materials to support field teams.

The role requires at least five years in the industry and the ability to achieve FPS and NCCCO certifications within a year. Travel and international training may be involved.

Qualifications

• Minimum of five (5) years of experience in the industry.
• Ability to become an FPS Certified instructor within one year from date of acceptance.
• Ability to become an NCCCO Certified Digger Derrick Operator within one year from date of acceptance.
• Ability to become an NCCCO Certified Foundation Drill Operator within one year from date of acceptance.

Responsibilities

• Coordinate and be accountable for on-location service and repair operations.
• Perform Operator and Mechanic training for internal and external customers.
• Answer calls from customers on the Service Queue to diagnose and restore equipment.
• Identify parts and supplies needed to restore equipment to safe operation.
• Work with engineering on technical matters and relay recommendations to customers or distributors.
• Conduct on-site service and repair calls, diagnose problems, and perform repairs.
• Plan, coordinate, and execute Factory Workshops in Watertown.
• Produce training materials such as PowerPoints and tech-tips.
• Support international training as needed.

Skills

Training delivery

Customer service

Communication

Problem solving

Technical aptitude

Education

FPS Certified instructor

NCCCO Digger Derrick Operator

NCCCO Foundation Drill Operator

Job description

**Join our Team: National Service Technician/TrainerWatertown, South Dakota**Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated National Service Technician/Trainer to contribute to the Terex Utilities team in Watertown, SD.At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.What you’ll doThe **National Service Technician/Trainer **is responsible for coordinating and being accountable for the performance of the on location service and repair operations on products manufactured by the company in accordance with directives and policies governing such services. This role performs Operator and Mechanic training for internal and external customers as needed to support the business and departmental needs/objectives.Answer calls from customers on the Service Queue to provide possible solutions to restore the equipment to safe and efficient operationIdentify parts and supplies that the customer must have to restore equipment to a safe operational levelWork closely with engineering personnel on technical matters and coordinate their instructions and recommendations with the customer or distributor. Communicates information on equipment problems or potential enhancements to other teams within the companyMake service and repair calls to investigate operating difficulties, diagnose problems and determine reasons, nature of correction, make repairs or adjustments to remedy malfunctions.Maintain a sound working relationship and liaison with the customer’s personnel to maintain the image of the Company and its productsWork from complex engineering drawings and specifications, detailed written and verbal instructions, manuals, etc.Prospect and secure additional training business as requiredPlan, coordinate, and execute the Factory Workshops in Watertown.Support branch customer and internal service schools as neededAssess the training needs of the customer and deliver training including but not limited to:Operator training per ANSI: NCCCO Digger Derrick Operator Certification, NCCCO Foundation Drill Certification, Edge Training (Operator Safety Training)Mechanic training: Mechanical, Hydraulic, Electrical, Inspections, Operation, Chassis Integration, FPS (Fluid Power SocietyEnhance online program offerings and update as requiredPerform international training as needed.Produce Tech-tips, Service School PowerPoints, In-services, and other materials as needed.Perform other assigned duties or functions that may be required for smooth and timely operation of the departmentWhat you’ll bringSedentary involves constant sitting. Must be able to lift 10 pounds occasionally, frequent lifting of 1-2 poundsMinimum of five (5) years of experience in the industryAbility to become an FPS Certified instructor within one (1) year from date of acceptance.Ability to become an NCCCO Certified Digger Derrick Operator and Practical Examiner within one (1) year from date of acceptanceAbility to become an NCCCO Certified Foundation Drill Operator and Practical Examiner within one (1) year from date of acceptance. If the program has not been finalized, six (6) months after the NCCCO Foundation Drill Operator program is availableWhy Join UsWe are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purposeSafety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.We are committed to helping team members reach their full potential.Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate