National Service Tech II

Everon; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Everon is seeking a skilled field service technician to perform routine and emergency service calls, troubleshoot, replace, and repair equipment across our security systems portfolio. You will train teammates, provide customer guidance on system operation, and perform testing and documentation with strict attention to safety and codes.

The role requires a high school diploma or vocational training and at least 3 years of experience in intrusion, fire, CCTV, intercom, and access-control systems,

Qualifications

• High school diploma or vocational training required.
• At least 3 years of experience in related service roles.
• Strong knowledge of intrusion, fire, CCTV, intercom, and access control systems.
• Working knowledge of local and national codes.
• Proficient with test equipment such as multimeters, battery analyzers, and decibel meters.
• Valid driver's license; able to pass drug screening.

Responsibilities

• Performs routine and emergency service calls, troubleshoots, replaces or repairs equipment.
• Proctors, coaches, and teaches others as needed.
• Provides reliable customer support and instruction on system operation.
• Performs system testing and signal verification.
• Maintains truck stock and inventory of equipment and tools.
• Documents service hours and tasks; ensures timely completion of activities.

Skills

Troubleshooting

Security systems knowledge

Intercom & access control

Electrical test equipment

Driver's license

Drug screening clearance

Education

High School Diploma/Vocational Training

Tools

Multimeters

Battery analyzers

Decibel meters

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visitwww.everonsolutions.comor follow us onLinkedIn.

Position Summary

The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Duties and Responsibilities

• Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.


• Must have an ability to proctor, coach, and teach others.


• Provides reliable, high quality customer support.


• Provides customer instruction on system operation and functionality.


• Performs system testing and signal verification.


• Maintains the necessary truck stock/inventory (equipment and tools).


• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.


• Ensures the progress and completion of assigned tasks.


• Provides documentation of service and hours worked.


• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.


• Must have a strong work ethic.


• Must be detail-oriented.


• Must complete other projects, as assigned.

Qualifications

Minimum Qualifications (Education, Skills & Experience):

• Minimum of High School Diploma/Vocational Training.


• Must have three (3) or more years of experience.


• Must have a mastery knowledge of trouble shooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.


• Must have a working knowledge to full understanding of local/national codes.


• Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.


• Must have a valid driver’s license and be able to clear a drug screening.

Certification / Licensing

Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.

Requires 50% to 75% proficiency in Everon Commercial’s Tier 1 product offerings.

Work Environment

The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.


• Use vision abilities including: close, distance, peripheral, depth, and color.


• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.


• Lift, move, and hold up to approximately 50 lbs.


• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.


• Must be able to drive a motor vehicle (day and evenings) for extended time periods.