Commercial Service Technician

Everon; Ashland (KY); On-site; USD 40,000 - 52,000; Full time

Job summary

Everon is seeking an experienced technician to service and repair low voltage panels, wiring, and devices at customer sites. You will troubleshoot issues, test systems, and provide clear operation instructions.

A valid driver's license and the ability to pass a drug screen are required. Candidates should have 1+ year of related field experience and a working knowledge of intrusion, fire alarm, CCTV, and access control systems.

Qualifications

• High School Diploma or vocational training completed.
• 1+ year of field experience in related systems.
• Knowledge of local/national codes preferred.
• Ability to read drawings and pull wires accordingly.
• Valid driver's license and ability to clear a drug screening.
• Ability to read and interpret technical schematics in English.

Responsibilities

• Service, troubleshoot and repair low voltage panels, wiring and devices.
• Provide reliable customer support and instruction on system operation.
• Test systems and verify signals to ensure proper operation.
• Maintain truck stock and organize tools for efficiency.
• Document service activities and hours worked in a timely manner.
• Travel as needed and adhere to safety and quality standards.

Skills

Low voltage systems

Troubleshooting

Reading blueprints

Customer service

Documentation

On-call readiness

Education

High School Diploma/Vocational Training

Tools

Intrusion systems

Fire alarm systems

CCTV

Intercom/access control

Job description

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions)

Position Summary:

The primary function of this position is to service, troubleshoot and repair low voltage panels, wiring and devices. Typically works on less complex issues or assists a more senior service tech with complex issues.

Duties And Responsibilities:

• Services, troubleshoots and repairs low voltage panels, wiring and devices.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Qualifications - External

Minimum Qualifications (Education, Skills & Experience):

• Minimum of High School Diploma/Vocational Training.
• Must have one (1) or more years of experience.
• Must have a working knowledge of trouble shooting enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Working knowledge of local/national codes desired.
• Must be able to read drawings and pull wires accordingly.
• Must have a valid driver’s license and be able to clear a drug screening.
• Ability to read and interpret blueprint, schematics, diagrams, policies, procedures, etc. as presented in English.

Certification/Licensing:

• Must obtain NICET Level I Certification within one (1) year (for fire alarm systems only).
• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Requires 25 % to 50 % proficiency in Everon Commercial’s Enterprise product offerings.

Work Environment:

• Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to:
• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.