National Security Client Manager

Allied Universal; United States; On-site; USD 68,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Paid holidays and vacation

Bonus

Job summary

Allied Universal is seeking an Enterprise Account Portfolio Manager to build strong relationships with a client’s security leadership across multiple states. You will collaborate with branch offices and corporate functions to drive service delivery, financial performance, and contract renewals.

The role requires leadership, account management experience, and the ability to travel as needed to meet client needs.

Qualifications

• Must have 3+ years of management in a high-workforce environment or service industry
• 2+ years of account management experience driving customer solutions
• 2+ years of experience driving operational and financial metrics

Responsibilities

• Manage relationships with enterprise clients and Allied Universal’s branch teams; ensure service delivery and satisfaction
• Prepare PowerPoint presentations and lead quarterly/annual business reviews
• Analyze and report operational KPIs to maximize efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols and training
• Lead P&L management, budget allocation, revenue growth and cost management
• Collaborate with sales, marketing, and field leadership on renewals or rebids

Skills

Account management

Financial metrics

Leadership

Cross-branch collaboration

Problem solving

Client relations

Education

Bachelor’s degree

Associate’s degree

High school diploma

Tools

Microsoft Office

BI tools

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Enterprise Account Portfolio Manager. The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with a clients’ corporate security executives and leadership across multiple states, while collaborating with branch offices and corporate support functions on key client initiatives.

RESPONSIBILITIES:

• Relationship Management and Client Intimacy:
  • Develop and nurture relationships with enterprise clients and Allied Universal’s branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.
  • Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews
• Time and Operational Oversight:
  • Analyze, report and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform, maximizing efficiency and productivity
  • Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance
• Financial Performance and Growth:
  • Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets
  • Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid process

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
• Bachelor’s degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry
• Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
• Minimum of two (2) years of account management experience driving customer solutions
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Ability to travel 35% to 75% of the time based on client and company’s needs

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military veteran, law enforcement, or contract or proprietary security services experience

COMPENSATION & BENEFITS:

• Pay Rate: $68,000 to $95,000 per year
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Eligibility for our retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
• Bonus

#LI-26

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.