National Primary Care Operations Manager

Core Prescribing Solutions; Bradford (IA); Hybrid; USD 94,000 - 134,000; Full time

Job summary

Core Prescribing Solutions is seeking an experienced National Primary Care Operations Manager to take a leading role in how we deliver clinical pharmacy and Primary Care services across the UK. You’ll lead day-to-day operations across our clinical and non-clinical teams, ensuring consistency, accountability and high standards.

You’ll work closely with our clinical teams, NHS stakeholders and senior leadership to develop and implement operational strategies, governance and workforce plans.

Qualifications

• Extensive experience leading operations in healthcare or Primary Care settings.
• Proven ability to engage with GP practices, PCNs and NHS stakeholders.
• Strong data literacy with ability to translate metrics into improvements.

Responsibilities

• Lead day-to-day operations across our clinical and non-clinical teams, ensuring consistency, accountability and high standards across services.
• Coach, support and develop managers and clinical teams to perform at their best.
• Use KPIs, dashboards and client feedback to understand performance and drive action.
• Collaborate with clinical leadership to maintain governance, quality assurance and regulatory compliance.
• Build trusted relationships with GP practices, PCNs and NHS partners to address needs of Primary Care.
• Lead workforce planning, recruitment, training and performance management as the organisation grows.
• Support contract reviews, service development and mobilisation of new services.

Skills

Leadership

Operations management

Healthcare

Job description

Primary Care is changing. Help us shape what comes next.

You’ve built your experience in Primary Care.

You’ve led teams, managed competing priorities and seen first-hand what separates a service that simply functions from one that performs exceptionally.

Now imagine having the opportunity to influence that across Primary Care services nationally.

Clinical teams need the right support. GP practices and Primary Care Networks (PCNs) need trusted partners. Services need to perform. Standards need to remain high.

And ultimately, everything we do needs to contribute towards better outcomes for patients.

That’s where you come in.

We’re looking for an experiencedNational Primary Care Operations Managerto take a leading role in how Core Prescribing Solutions delivers clinical pharmacy and Primary Care services across the UK.

This isn’t simply about keeping operations running, this is about unlocking further value for a clients and taking the business to the next level.

You’ll have the opportunity to lead people, improve services, solve problems, work closely with Primary Care partners and help shape how we grow.

The opportunity

Core Prescribing Solutions is anaward-winning and rapidly growing healthcare organisation, working in partnership with GP practices and Primary Care Networks nationally to provide Clinical Pharmacist and Pharmacy Technician services designed around the needs of Primary Care.

As we continue to grow, we need an experienced operations leader who understands what delivering services within Primary Care actually involves.

Someone who understands the pressures facing practices and PCNs on the front line.

Someone who knows that strong operational performance isn’t just about hitting a KPI - it’s about giving clinical teams the structure and support they need to perform at their best.

And someone who can look at a service and ask:

How can we make this even better?

You’ll take ownership of day-to-day operations across our services, working closely with our clinical teams and senior leadership to deliver consistently high-quality services across our client portfolio.

You’ll have a seat close to the decisions.

You’ll work closely with our Board, senior leadership and clinical leadership teams, contributing ideas, challenging how we work and helping shape our operational strategy as

Core Prescribing Solutions continues to grow.

We want you to bring your experience to the table - and have the confidence to use it.

This isn’t a role where you’ll simply keep things running

We’re not looking for someone to inherit a set of processes and maintain the status quo.

We’re looking for someone curious enough to question how things work, experienced enough to know what great Primary Care operations look like and confident enough to make improvements happen.

You’ll need to balance the strategic with the practical.

One day that could mean analysing operational performance and identifying an opportunity to improve a service. Another could mean supporting a manager, meeting with a PCN, helping mobilise a new service or working with senior leadership on our future operational plans.

You’ll be expected to take ownership.

What you’ll make happen

You’ll have a broad remit with the autonomy to influence how our services operate and develop.

You’ll:

• Lead day-to-day operations across our clinical and non-clinical teams, creating consistency, accountability and high standards across our services.
• Coach, support and develop our people, helping managers and clinical teams perform at their best.
• Use KPIs, clinical data, dashboards, client feedback and service outcomes to understand performance and turn insight into action.
• Work alongside clinical leadership to maintain strong clinical governance, quality assurance, audit, risk management and regulatory compliance.
• Build trusted relationships with GP practices, PCNs, NHS stakeholders and other partners, ensuring we’re listening to and responding to the needs of Primary Care.
• Lead workforce planning and support recruitment, training, development and performance management as our organisation continues to grow.
• Support contract reviews, service development and the mobilisation of new Primary Care and clinical pharmacy services.
• Identify operational challenges and opportunities, implement smarter ways to work and contribute to our wider operational strategy and growth.

Ultimately, you’ll help create the environment, structure and leadership our clinical teams need to deliver excellent services for Primary Care.

The numbers matter. But there’s a reason they matter.

Operational performance matters to us.

We’ll expect you to understand the numbers, challenge performance and use data to make better decisions.

But we never want to lose sight of what those numbers represent.

Behind every KPI is a service.

Behind every service are healthcare professionals trying to deliver their best work.

And ultimately, behind everything we do are patients relying on Primary Care.

That’s why operational excellence matters to us.

What could success look like?

We want you to make your mark on this role.

• Built strong relationships with our clinical teams and Primary Care partners.
• Created greater visibility and accountability around operational performance.
• Strengthened consistency and quality across our services.
• Helped develop managers and build high‑performing teams.
• Used data, feedback and your own experience to identify and implement smarter ways to work.
• Strengthened our approach to workforce planning and development.
• Helped successfully mobilise and develop new services as we’ve grown.
• Made a meaningful contribution to our wider operational strategy.

We’re not expecting you to arrive with every answer.

We are expecting you to ask the right