National Parts Sales Manager

Spheros North America, Inc.; Elkhart (IN); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Spheros North America, Inc. in Elkhart, IN, is seeking a North America Parts Sales Manager to lead our aftermarket parts business across the region.

You will own parts sales strategy, distributor relationships, pricing, forecasting and customer experience. This role works cross-functionally with Sales, Customer Service, Procurement, Operations, Finance, Quality and Service to drive profitable growth, improve parts availability, and strengthen the North American distributor network.

Qualifications

• Strong commercial, negotiation, analytical, and relationship-management skills.
• Experience with pricing, forecasting, inventory planning, and ERP/order management systems (SAP experience preferred).
• Ability to collaborate effectively across departments and take ownership of business results.

Responsibilities

• Own the North America parts sales strategy, revenue growth, and profitability
• Manage and develop distributor relationships and key parts accounts
• Establish sales targets and conduct regular business reviews with distributors
• Identify new sales opportunities, customers, and opportunities to expand the distributor network
• Serve as the primary commercial contact for escalated distributor and parts customer needs
• Own parts pricing, price lists, discounts, and distributor commercial terms
• Monitor sales, margins, customer trends, and market opportunities
• Develop sales forecasts and communicate demand requirements
• Partner with Procurement and Operations to improve stocking levels, lead times, and parts availability
• Monitor backorders, critical parts, slow-moving inventory, and delivery risks
• Provide commercial leadership for the North America parts order process
• Partner with the Parts Customer Service team to ensure order accuracy, timely fulfillment, and strong customer communication
• Resolve escalated pricing, delivery, billing, and customer concerns
• Work with Quality and Returns teams to resolve damaged, incorrect, or warranty-related shipments
• Support continuous improvement of parts processes and customer service standards
• Track and report key performance indicators including: Parts sales and revenue growth, Gross margin, Distributor performance, Forecast accuracy, Parts availability and backorders, On-time delivery and customer service performance

Skills

Negotiation

Relationship management

Analytical

Commercial acumen

Tools

SAP

Job description

Spheros is a global technology company and market leader in the development and production of innovative solutions for heating systems, air conditioning and refrigeration technology, as well as intelligent regulation and control systems. We are a partner of the international commercial vehicle industry. Our teams operate worldwide in eleven countries at 12 locations, where they develop and produce cutting-edge technology actively shaping the future of urban mobility. An open and constructive working atmosphere and the opportunity to contribute ideas characterize us as a employer.

Location: Elkhart, IN (hybrid)

Employment Type: Full-time

Role Description

Spheros is seeking a North America Parts Sales Manager to lead and grow our aftermarket parts business across North America. This position will have commercial ownership of parts sales, distributor relationships, key accounts, pricing, forecasting, and overall customer experience. The Parts Sales Manager will work cross-functionally with Sales, Customer Service, Procurement, Operations, Finance, Quality, and Service to drive profitable growth, improve parts availability, and strengthen our North American distributor network.

Key Responsibilities

Parts Sales & Distributor Management

• Own the North America parts sales strategy, revenue growth, and profitability
• Manage and develop distributor relationships and key parts accounts
• Establish sales targets and conduct regular business reviews with distributors
• Identify new sales opportunities, customers, and opportunities to expand the distributor network
• Serve as the primary commercial contact for escalated distributor and parts customer needs

Pricing, Forecasting & Inventory

• Own parts pricing, price lists, discounts, and distributor commercial terms
• Monitor sales, margins, customer trends, and market opportunities
• Develop sales forecasts and communicate demand requirements
• Partner with Procurement and Operations to improve stocking levels, lead times, and parts availability
• Monitor backorders, critical parts, slow-moving inventory, and delivery risks

Customer Experience & Operations

• Provide commercial leadership for the North America parts order process
• Partner with the Parts Customer Service team to ensure order accuracy, timely fulfillment, and strong customer communication
• Resolve escalated pricing, delivery, billing, and customer concerns
• Work with Quality and Returns teams to resolve damaged, incorrect, or warranty-related shipments
• Support continuous improvement of parts processes and customer service standards

Business Performance

• Track and report key performance indicators including: Parts sales and revenue growth
• Gross margin
• Distributor performance
• Forecast accuracy
• Parts availability and backorders
• On-time delivery and customer service performance

Qualifications

• 5+ years of experience in parts sales, aftermarket sales, account management, distribution, automotive, commercial vehicles, or manufacturing preferred
• Experience managing distributors or key customer accounts strongly preferred
• Strong commercial, negotiation, analytical, and relationship-management skills
• Experience with pricing, forecasting, inventory planning, and ERP/order management systems (SAP experience preferred)
• Ability to collaborate effectively across departments and take ownership of business results
• Ability to travel within North America as needed

Why Spheros

Join a global technology leader and take ownership of a strategically important North American aftermarket business. Spheros offers opportunities for professional growth, cross-functional leadership, and the ability to directly influence customer satisfaction and profitable growth. Great technologies are born from passion!

Schedule

Full time

Employee Status

Regular

Job Posting Date

2026-08-18

Join us and be part of our team. More information on Spheros: https://www.spheros.com/eu_en/Home

Spheros is a global tech company and market leader in the development and manufacture of thermal management solutions for all passenger buses and coaches as well as refrigerated transportation fleets. Innovation, cutting-edge technology and utmost customer mindset are our aim. Environmentally friendly and safe mobility is our vision. The company, with its headquarters in Gilching/Munich, has a workforce of more than 1,100 people. People with ideas, excellent know-how and commitment for future technologies, who are shaping the future of urban mobility You quickly take on responsibility, you work in international teams and benefit from flat hierarchies of a medium-sized global company. You determine your own progress and personal growth. An open and constructive working atmosphere, as well as the opportunity to contribute ideas, characterize us as an employer.