National Operations Specialist

PeakMade Real Estate; Atlanta (GA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Parental leave

PTO + wellbeing days

401(k) match

Wellness program

Leadership training

Rewards program

Job summary

PeakMade Real Estate, Atlanta-based, seeks a National Operations Specialist to assist Regional Managers in directing the management and maintenance of apartment communities nationwide. This traveling role requires 90% travel, sometimes including weekends, and may fill in for management at a property.

You will participate in marketing planning, assist leasing to maximize occupancy, train staff, and recruit. You’ll supervise maintenance, manage leases, and help the property meet budgeted NOI while

Qualifications

• Minimum of one year experience as a Property Manager.
• High school diploma or equivalent; college degree preferred.
• This position is 90% travel, including air travel.
• Must have a valid driver's license and own vehicle.
• Entrata experience preferred.
• Marketing and Leasing skills preferred.
• Excellent communication, customer service, and organizational skills.
• Ability to work a flexible schedule which may include weekends.

Responsibilities

• Assist in planning and implementing the assigned community’s marketing plan.
• Assist with leasing responsibilities to maximize occupancy.
• Maintain excellent customer service by following Peak Simply Service Standards.
• Assist in training property staff on company policies & procedures.
• Assist in scheduling and managing part-time leasing consultants at a property.
• Interview candidates for onsite positions and participate in hiring decisions.
• Supervise maintenance staff and coordinate repairs with contractors.
• Ensure accurate lease paperwork and record retention compliance.
• Prepare weekly and monthly reporting; support budgeted revenues and NOI.

Skills

Communication

Customer service

Organizational skills

Marketing skills

Leasing skills

Education

High school diploma

College degree preferred

Tools

Entrata

Job description

The National Operations Specialist assists Regional Managers in directing the overall management and maintenance of apartment communities throughout the country in accordance with Company policies and procedures. This position may serve as a troubleshooter and/or fill in for management at a particular property. This is a traveling role that is provided weekly assignments that require 90% travel, sometimes including weekends.

What You’ll Do:

• Participate in the planning and implementation of the assigned community’s marketing plan
• Assist with leasing responsibilities to maximize occupancy
• Maintain an excellent customer service relationship by adhering to the Peak Simply Service Standards
• Maintain up-to-date knowledge of Company policies & procedures
• Assist in conducting training for property staff on Company policies & procedures
• Assist and complete Peak Leasing Experience with leasing staff
• Interview candidates for onsite positions and participate in the recruitment of new hires by making recommendations to the Property Manager/Regional Manager
• Assist in conducting training for part-time leasing consultants and property staff
• Assist in scheduling and managing part-time leasing consultants while working at a particular property
• Assist in addressing employee-related issues
• Assist in conducting performance appraisals for part-time leasing consultants and property staff
• Participate in property inspections, quarterly, move-in, and move out
• Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors
• Monitor maintenance service responses to ensure a high degree of resident satisfaction
• Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
• Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
• Perform various administrative tasks as needed
• Assist in preparation of weekly and monthly reporting requirements
• Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
• Address complaints and resolve issues in a timely and professional fashion
• Serve as the primary manager of the property in the absence of the Property Manager or Assistant Manager; Fill in for open positions as necessary

What You’ll Need:

• A minimum of one year of experience as a Property Manager is required.
• High school diploma or equivalent required; College degree preferred
• This position is 90% travel, including air travel
• Travel for student property turnover may include a full 2-4 week assignment
• A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions
• Must have the ability to rent an automobile according to car rental requirements
• Must be at least 25 years of age to be able to meet some car rental requirements
• Entrata experience preferred
• Marketing and Leasing skills preferred
• Must have excellent communication, customer service, and organizational skills
• Base residency and weekly travel cost will be considered upon interviewing
• Ability to work a flexible schedule which may include weekends as necessary to fulfill job assignment

What You’ll Get (Peak Perks):

• Up to 12 weeks paid parental leave + one year of diapers, on us
• 15 Days of PTO + 2 additional “Wellbeing Days”
• 401(k) Match
• Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program
• Commitment to leadership training and growth opportunities
• Additional rewards and recognition

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US. Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer.